Andrea Thom
San Jose,CA
Summary
Results-driven professional with a BA in Communication Studies and minor in Health Science. Experienced in using diagnostic medical equipment, supporting healthcare operations, and educating patients. Known for effective communication, relationship-building, and adaptability. Seeking to leverage clinical and customer-facing experience in an entry-level medical device sales role.
Overview
10
10
years of professional experience
Work History
Household Manager
Private Family Employer
06.2022 - Current
- Managed operations, scheduling, and logistics for a 4-person household
- Coordinated with 10+ vendors for home, medical, and educational services
- Scheduled 15–20 appointments/month and managed budgets of $2K–$3K
- Maintained discretion and served as primary point of contact for external professionals
Optometric Technician
All Eyes On You Optometry
01.2016 - 03.2022
- Operated auto-refractors, visual field analyzers, and lensometers for up to 30 patients/day
- Conducted pre-exam screenings and data collection for optometrists, ensuring 95%+ diagnostic readiness
- Educated 150+ patients annually on contact lens use and hygiene
- Handled insurance verifications, prior authorizations, and eligibility for 15+ patients/day
- Liaised with optical labs and vendors to coordinate prescription orders with 98% fulfillment accuracy
Bank Teller/Vault Manager
Chase Bank
01.2016 - 01.2017
- Managed vault operations with cash volumes exceeding $500,000 daily
- Resolved customer issues and service disputes with professionalism and accuracy
- Maintained confidentiality and ensured compliance with all financial protocols
Education
Bachelor of Arts - Communication Studies
San Jose State University
San Jose, CASkills
- Diagnostic Equipment Operation
- Effective Communication
- Electronic Health Records (EHR)
- Insurance Verification & Prior Authorization
- Microsoft Office Suite
- Vendor Relationship Management
- Problem Solving & Conflict Resolution
- Time Management & Organization
Timeline
Household Manager
Private Family Employer
06.2022 - Current
Optometric Technician
All Eyes On You Optometry
01.2016 - 03.2022
Bank Teller/Vault Manager
Chase Bank
01.2016 - 01.2017
Bachelor of Arts - Communication Studies
San Jose State University
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