ANDREA THOMPSON
Phoenix,USA
Summary
Accomplished and seasoned Senior Human Resources Business Partner with a passion for leading, inspiring, and developing others. Demonstrated strong business acumen and a proven track record of successful HR program and process execution. Strategic thinker with the ability to achieve results while fostering relationships at all levels within the organization. Possessing strong interpersonal skills, with a proven ability to effectively communicate, influence, and motivate senior managers, supervisors, teammates, cross-functional groups, and individuals or teams to drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Human Resources Manager-HRBP
Keurig Dr Pepper, Inc.
08.2024 - Current
- Provide strategic HR business partnership to senior leaders, aligning human capital strategies with organizational goals and driving key priorities across multiple business functions.
- Implement successful change management initiatives, supporting employees during organizational transitions.
- Advise leaders on performance management, total rewards, and employee engagement strategies, improving workforce productivity and morale.
- Champion a high-performance team culture by fostering trust, accountability, and inclusion, and by driving transparent communication and goal alignment.
People Operations Business Partner
FedEx Supply Chain
02.2021 - 08.2024
- Collaborated with leadership team to enhance work relationships, boost morale, increase productivity, and improve retention, managing and implementing initiatives to elevate engagement across the organization, including culture, wellness, and safety programs.
- Demonstrated in-depth knowledge of HR practices, employment laws, and company policies, ensuring compliance while providing expert advice to management on complex HR issues.
- Conducted thorough investigations into employee relations matters, addressing them in a timely and effective manner, resulting in improved workplace harmony and minimized disruptions.
- Collaborated closely with internal business units and HR counterparts to proactively address current and future staffing needs, streamlining the hiring process and ensuring optimal workforce planning related to employee management to reduce legal risks and ensure regulatory compliance.
- Collaborate closely with internal business units and HR counterparts to proactively address current and future staffing needs, streamlining the hiring process and ensuring optimal workforce planning.
- Supported HR projects as assigned, including performance review, leader onboarding, and organizational design and process improvement initiatives.
- Provided multi-state HR support to various units in Nevada and Arizona.
Senior Human Resources Business Partner
FedEx Ground
08.2018 - 02.2021
- Demonstrated knowledge of HR practices, guidelines, and regulations to monitor and provide advice regarding compliance with all employment laws, regulations, and company policies, procedures, and processes for multiple locations spanning Oregon, Idaho and Washington.
- Led the full cycle staffing development and execution process for non-package handler talent acquisition, including applicant sourcing, recruiting, Affirmative Action efforts, pre-employment screening, interviewing, and employee onboarding.
- Led talent acquisition activities, which included peak planning, and participated in outreach events. Established and maintained effective relationships with schools and community-based organizations.
- Identified and conducted investigations on employee relations issues and provided appropriate recommendations to resolve them.
- Provided pay review recommendations to managers which including leading the yearly merit review process.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, and productivity.
- Advised senior management on organizational development and change management initiatives.
Human Resources Manager
Kroger
11.2013 - 08.2018
- Served as a strategic member of the management team, collaborating with leadership team to ensure that all company initiatives were in place to support the overall store experience of customers.
- Partnered with store management team to ensure hiring, selection, training, recognition programs were properly practiced following company policies and procedures.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Effectively managed and resolved all employee relations issues by addressing concerns, conducting investigations and recommending appropriate resolution and discipline.
- Managed the annual Performance Management Development process, including employee training and coaching, calibration and performance appraisal, personnel development planning, and succession planning.
- Provided training on subject matter regarding; sexual harassment, performance management and select interviewing for district which was comprised of 22 locations.
- Motivated employees through special events and incentive programs.
Education
Bachelor of Arts - Liberal Arts And General Studies
Portland State University
Portland, OR06.2006
Skills
- Advise on Strategies
- Drive and Manage Change
- Data Analytics
- Workforce Planning
- Onboarding, Training and Development
- Coach and Mentor
- Employee Engagement
- Employee Relations
- Recruitment Strategies
- Performance Management
- HR Policies and Procedures
Certification
Human Resources Generalist Management Certification, Portland State University -2013
Timeline
Regional Human Resources Manager-HRBP
Keurig Dr Pepper, Inc.
08.2024 - Current
People Operations Business Partner
FedEx Supply Chain
02.2021 - 08.2024
Senior Human Resources Business Partner
FedEx Ground
08.2018 - 02.2021
Human Resources Manager
Kroger
11.2013 - 08.2018
Bachelor of Arts - Liberal Arts And General Studies
Portland State University
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