ANDREA TORO

• Clinical & Financial Oversight: Direct management of daily clinical operations, including budget adherence, facility maintenance, and financial performance tracking to meet monthly and quarterly KPIs.
• Team Leadership & Development: Lead, coach, and manage a team of 40+ clinical and administrative professionals, overseeing scheduling, conflict resolution, and implementation of performance development plans.
• Operational Compliance: Ensured strict adherence to all HIPAA and regulatory standards, guaranteeing a safe and compliant environment for patients and staff; implemented process improvements to enhance operational efficiency.
• Family/Patient Onboarding: Managed the patient experience from intake through completion of service, providing clear education and guidance to ensure high satisfaction rates and community trust.

• Team Leadership & Development: Coordinated and assessed tasks for 50+ people, serving as the leader on duty responsible for overall team performance, engagement, and productivity.

• Operational Excellence & Compliance: Managed inventory control, determined ordering requirements, and ensured shelves were stocked with correct products, directly correlating to efficient supply chain management and operational readiness.

• Cross-Functional Collaboration: Collaborated across departments to resolve complex customer-related issues and built relationships with vendors, ensuring seamless integration of sales and operational goals.

• Results-Driven Improvement: Executed customer satisfaction plans that resulted in an 80% increase in 5-star customer reviews, demonstrating commitment to high-quality service and reputation management.

• Operational & Financial Focus: Drove site operational excellence and efficiency through strict program compliance, aligning departmental goals to maximize store profitability and resource allocation.
• Stakeholder Engagement: Implemented strategies to substantially improve overall guest experience ratings; created detailed reports on guest feedback trends for senior management review and strategic planning.
• Work Culture & Team Support: Championed the work culture and collaborated closely with other departments to ensure goal alignment, advocating for team success and consistent service delivery.