Andrea Torrance
Columbus,GA
Summary
Experienced with conducting thorough inspections and identifying areas for improvement. Utilizes range of inspection techniques to ensure compliance with standards. Track record of effective collaboration and problem-solving to enhance operational efficiency.
High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Professional with substantial experience in medical field, skilled in venipuncture and specimen collection. Known for fostering teamwork and ensuring accurate, timely results. Adaptable to changing needs and able to maintain high standards in patient care and lab procedures. Strong communication skills and attention to detail are key strengths.
Overview
13
13
years of professional experience
6
6
Certification
Work History
Inspector
Vanguard
10.2024 - Current
- Provided guidance to homeowners on navigating the FEMA claims process, expediting access to financial assistance for necessary repairs or temporary housing solutions.
- Assessed structural integrity of damaged homes using specialized tools and techniques, informing repair recommendations or condemnation decisions as needed.
- Supported fellow inspectors through collaboration, sharing expertise in complex cases or challenging situations encountered during fieldwork.
Security Officer
Swetman Security
06.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Daycare Teacher
Springhill Baptist Day School
03.2022 - 09.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Customer Service Representative
The Results Company
07.2019 - 06.2021
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
EVS
USA Hospital
04.2019 - 01.2020
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Disposed of trash and recyclables each day to avoid waste buildup.
Receptionist
H&R Block
12.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Nesting Team Manager
Alorica, Inc
12.2015 - 10.2018
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers.
Manager
Don's Café and Catering
07.2012 - 07.2015
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
Education
high school diploma -
Remington College
PBT - Phlebotomy
Frontline Healthcare Training Center
Columbus, GA01.2025
Skills
- Customer Service
- Call Center
- Team Member
- CSR
- Customer Support
- Team Management
- Caregiving
- Management
- Leadership
- Meal Preparation
- Laundry
- Cooking
- Early Childhood Education
- Teaching
- Childcare
- Babysitting
- Front desk
- Computer skills
- Medical terminology
- Communication skills
- Documentation review
- Data entry
- Microsoft Excel
- Special education
- Time management
- Organizational skills
- Animal care
- Animal handling
- Pet care
- First aid
- Experience working with students
- Behavior management
- Microsoft Word
- Microsoft Outlook
- Compliance training
- Software proficiency
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Blood culture collection
- Capillary puncture
- Syringe method
- Medical testing
- Diagnostic testing
- Multi-sample collection
- Laboratory procedures understanding
Certification
Driver's License
Timeline
Inspector
Vanguard
10.2024 - Current
Security Officer
Swetman Security
06.2024 - 10.2024
Daycare Teacher
Springhill Baptist Day School
03.2022 - 09.2022
Customer Service Representative
The Results Company
07.2019 - 06.2021
EVS
USA Hospital
04.2019 - 01.2020
Receptionist
H&R Block
12.2018 - 04.2019
Nesting Team Manager
Alorica, Inc
12.2015 - 10.2018
Manager
Don's Café and Catering
07.2012 - 07.2015
high school diploma -
Remington College
PBT - Phlebotomy
Frontline Healthcare Training Center