Andrea Torres
Desert Hot Springs,CA
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target Ulta
07.2023 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and updated databases to handle customer data.
- Processed customer service orders promptly to increase customer satisfaction.
- Ensuring the floor is set full with the right product, accurately priced and signed on the salesfloor with the right sizes, styles, and colors
Baker
Dunkin' Donuts
08.2022 - 06.2023
- Replenished bakery items in display cases.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepared frostings and other toppings for donuts and pastries.
- Prepared dough for variety of pastries, donuts.
- Produced consistently high-quality baked goods for customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts.
- Maintained accurate inventory of baking supplies and ingredients.
- Kept workstation and area around workstation neat and clean.
Skills
- Transaction Processing
- Client Relations
- System implementation
- Retail Store Operations
- Merchandising understanding
- Attention to Detail
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Target Ulta
07.2023 - Current
Baker
Dunkin' Donuts
08.2022 - 06.2023