NAQITTA BREEDEN
Madison,IN
Summary
Accomplished customer service representative at German American Bank since 2013, dedicated to fostering strong client relationships and delivering exceptional service. A commitment to integrity ensures trust and transparency with customers and coworkers. Proven ability to thrive in collaborative team environments while excelling in independent roles. Passion for enhancing customer experiences drives continuous improvement and satisfaction. Life long learner.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
German American Bank
Madison, IN
06.2013 - Current
- Ensured high-quality service delivery to strengthen client relationships and improve retention rates.
- Managed various banking transactions, prioritizing accuracy and efficiency while maintaining strict compliance with internal policies.
- Assist clients in identifying financial needs and recommending suitable banking products.
- Collaborate with team members to streamline account opening processes and improve client experience.
- Educated customers on digital banking tools, resulting in increased adoption of online services.
- Safeguarded sensitive information to uphold organizational integrity.
- Facilitated resolution of customer inquiries and complaints to enhance overall customer satisfaction.
- Navigated complex issues while ensuring a professional demeanor and effective resolution strategies.
- Managed incoming phone calls and ensured prompt return of calls to maintain effective communication.
Education
High School -
Jeffersonville High School
Jeffersonville, IN06-2012
Skills
- Building professional connections
- Branch performance optimization
- Service excellence
- Client satisfaction management
- Customer relationship development
- Banking policies and procedures
- Problem-solving expertise
- Cash transaction processing
- Optimistic outlook
- Fraud detection
- Detail-oriented analysis
- Relationship building and management
- Strong relationship-building abilities
- Account maintenance
- Regulatory compliance
- Financial services
- Transaction processing
- Professional appearance
- Rapport building
- Branch management
- Cross-selling and upselling
- Safe deposit box oversight
- Verbal and written communication
- Effective team collaboration
- Teamwork and collaboration
Timeline
Customer Service Representative
German American Bank
06.2013 - Current
High School -
Jeffersonville High School