Denita Ashton
Union,NJ
Summary
Experienced Customer Service Representative with exceptional listening and communication abilities. Skilled in organizing and executing enrollment procedures to ensure customer satisfaction. Dedicated to maximizing employee engagement and maintaining positive customer relationships. Proficient in Microsoft Word, known for reliability and proactive problem-solving. Strong in conflict resolution and communication, committed to efficient and empathetic service. Effective team player with a flexible approach to achieving goals and delivering results.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Big Brother Big Sister of EHU
01.2022 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enrollment Specialist
Big Brothers Big Sisters of Essex, Hudson & Union Counties
05.2021 - 01.2022
- Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
- Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
- Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
- Review and follow-up on references as necessary to gain additional data to complete the assessment process.
- Conduct volunteer and client reassessment/updates as indicated.
Teacher's Assistant
Newark Board of Education
10.2015 - 05.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained positive attitude and affirmatively communicated with each student.
Enrollment Specialist
The Centre Inc.
09.2007 - 01.2015
- Communicated effectively via telephone, email and in person with prospective customers.
- Reviewed statistic enrollment data and prepared reports.
- Met or exceeded enrollment and retention goals consistently.
Enrollment Coordinator
Joy's Day Care Center
04.2000 - 07.2006
- Helped clients complete applications and navigate admissions processes.
- Created and followed call scripts and flows to maximize effectiveness.
- Finalized and processed enrollment applications.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
- Met or exceeded enrollment and retention goals consistently.
- Communicated details about available classes, materials and services.
Education
Master of Arts - School Counseling
NJCU
Jersey City, NJBachelor of Arts - Sociology
NJCU
Jersey City, NJ05.2006
Skills
- Customer service experience
- Professional phone etiquette
- Accurate data entry
- Goal-oriented strategy development
- Appointment coordination
- Student counseling
- Effective listening
- Analytical reasoning
- Building professional connections
- Customer satisfaction analysis
- Appointment coordination
- Office administration
Timeline
Customer Service Representative
Big Brother Big Sister of EHU
01.2022 - 07.2025
Enrollment Specialist
Big Brothers Big Sisters of Essex, Hudson & Union Counties
05.2021 - 01.2022
Teacher's Assistant
Newark Board of Education
10.2015 - 05.2021
Enrollment Specialist
The Centre Inc.
09.2007 - 01.2015
Enrollment Coordinator
Joy's Day Care Center
04.2000 - 07.2006
Bachelor of Arts - Sociology
NJCU
Master of Arts - School Counseling
NJCU
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