Andrea Tsang
Daly City,CA
Summary
Dynamic Senior Services Specialist with a strong work ethic at the City of Daly City, adept at enhancing client satisfaction and retention through exceptional customer service and effective problem resolution. Skilled in ActiveNet, I excel in multitasking and communication, ensuring project success while fostering teamwork in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Senior Services Specialist
City of Daly City Department of Recreation Service
02.2022 - Current
- Established a strong rapport with participants and coworkers through regular meetings and open lines of communication.
- Enhanced participant satisfaction by resolving complex issues promptly and effectively.
- Improved client retention rates by addressing concerns promptly and providing tailored solutions to meet their unique needs.
- Developed strong relationships with clients by providing exceptional support and ensuring their needs were met.
- Successfully navigated multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
Administrative Support
City of Daly City Department of Recreation Service
01.2020 - 02.2022
- Provided administrative support to administrative staff, assisting with various clerical tasks as needed.
- Provided customer service to clients through telephone, in-person and e-mail correspondence
Paraprofessional
Pacifica School District
04.2017 - 01.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Education
Bachelor of Arts - Recreation Management
Arizona State University
Tempe, AZ05-1995
Skills
- Skilled in ActiveNet
- Strong work ethic
- Customer service
- Multitasking and organization
- Excellent communication
- Handling customer complaints
- Teamwork and collaboration
- Calm and professional under pressure
Timeline
Senior Services Specialist
City of Daly City Department of Recreation Service
02.2022 - Current
Administrative Support
City of Daly City Department of Recreation Service
01.2020 - 02.2022
Paraprofessional
Pacifica School District
04.2017 - 01.2020
Bachelor of Arts - Recreation Management
Arizona State University
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