Jade Aultman
East Wenatchee
Summary
Dedicated professional skilled in optimizing service delivery and fostering team collaboration. Experienced in conducting assessments and developing training materials, ensuring compliance and enhancing client experiences through innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Services Specialist
Catholic Charities
Wenatchee
04.2024 - 05.2026
- Assisted clients in navigating social service programs and resources.
- Collaborated with team members to improve service delivery processes.
- Maintained accurate records of client interactions and service referrals.
- Conducted intake assessments to determine client needs and eligibility.
- Coordinated with community partners to enhance program offerings and support.
- Developed training materials for new staff on service procedures and resources.
- Maintained up-to-date records of all service activities within the organization's database system.
- Collaborated closely with cross-functional teams to develop innovative solutions for complex problems.
Community Support Specialist
Elmview
Wenatchee
04.2022 - 04.2024
- Provided support to individuals in accessing community resources and services.
- Assisted clients in developing personal goals and recovery plans.
- Coordinated and facilitated group activities for clients in the community.
- Provided direct support to individuals with developmental disabilities.
- Conducted assessments of clients' abilities and developed strategies to promote independence in the community setting.
- Developed individual service plans, monitored progress, and documented outcomes.
- Advocated for client needs within the community to promote awareness and inclusion.
- Maintained accurate client records and documentation for compliance purposes.
- Ensured compliance with state regulations regarding health and safety standards during field trips or outings.
- Trained new staff on best practices for client interaction and support strategies.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Attended workshops and training sessions on community support services.
- Established relationships with local businesses and organizations that could provide additional support for clients' needs.
- Followed and evaluated individualized support care plans to increase personal development.
Property Manager
Still Properties
Wenatchee
02.2020 - 03.2022
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of leases, payments, and tenant communications.
- Developed marketing strategies to attract potential tenants effectively.
Education
Bachelor of Arts - Psychology
Capella University
06-2026
Skills
- Service delivery optimization
- Compliance monitoring
- Reporting and documentation
- Resource coordination
- Individualized planning
- Data processing
- CRM software
- Problem resolution
- Attention to detail
- Customer service
- Administrative management
- Team collaboration
Certification
- Mental Health First Aid Certificate, Mental Health First Aid USA, 2026
Timeline
Senior Services Specialist
Catholic Charities
04.2024 - 05.2026
Community Support Specialist
Elmview
04.2022 - 04.2024
Property Manager
Still Properties
02.2020 - 03.2022
Bachelor of Arts - Psychology
Capella University