Sibonginkosi Ncube
Aurora,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Senior Correctional Services Specialist
Protocol Criminal Justice /GEO Group of Companies
09.2018 - Current
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Assisted with the implementation of new services for customers and ensuring that all processes are followed correctly.
- Developed and maintained strong relationships with internal and external stakeholders to ensure successful delivery of services.
- Identified customer needs and provided appropriate solutions to meet their requirements.
- Ensured compliance with applicable laws and regulations when delivering services to customers.
- Coordinated cross-functional teams to develop new strategies for improving service quality standards.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Provided guidance and training on proper use of products and services as needed by customers.
- Maintained up-to-date knowledge of company's products and services portfolio.
- Monitored customer satisfaction levels through surveys, calls, emails, tracking results against established benchmarks.
- Documented customer interactions accurately within the organization's database system.
- Participated in team meetings regarding service improvements or changes in policy or procedure.
- Answered phone calls and responded to questions and concerns.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Documented and scoped actions taken to resolve issues after service calls.
- Explained amount for expected services and provided detailed answers to customer questions.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive industry knowledge to resolve problems quickly and efficiently.
- Followed instructions from supervisor regarding daily job tasks and duties.
CNA
Senior Helpers Naperville
08.2018 - 07.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Associate of Science - Nursing
Waubonsee Community College
Sugar Grove, IL03-2024
Bachelor of Science - Accounting And Finance
Chartered Institute of Secretaries
11-1996
Skills
- Communication
- Critical thinking
- Time Management
- Attention to detail
- Teamwork
- Adaptability
- Leadership
- Compassion
- Confidence
- Professionalism
- Interpersonal communication
- Conflict resolution
- Problem solving
- Learning
- Ethics
- Patient Safety
- Stamina
- Technology
- Empathy
- Flexibility
- Communication skills
- Urgent Care and emergency care
- Customer Support
- Workflow Management
- Service Delivery Optimization
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Team Collaboration
- Data Entry
- Conflict Resolution
- Performance Goals
- Documentation And Reporting
- Complaint resolution
- Client rapport
- Willing to Learn
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Reliability
- Critical Thinking
- Clear Communication
- Safety Protocols
Timeline
Senior Correctional Services Specialist
Protocol Criminal Justice /GEO Group of Companies
09.2018 - Current
CNA
Senior Helpers Naperville
08.2018 - 07.2021
Bachelor of Science - Accounting And Finance
Chartered Institute of Secretaries
Associate of Science - Nursing
Waubonsee Community College
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