Sibonginkosi Ncube
Aurora,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Correctional Services Specialist
Protocol Criminal Justice /Geo Group
Aurora, IL
09.2018 - Current
- Ensured compliance with applicable laws and regulations when delivering services to customers.
- Identified customer needs and provided appropriate solutions to meet their requirements.
- Developed and maintained strong relationships with internal and external stakeholders to ensure successful delivery of services.
- Provided customer service to clients by answering inquiries, resolving problems and providing product information.
- Resolved escalated customer issues in a timely manner while maintaining a high level of professionalism.
- Provided guidance and training on proper use of products and services as needed by customers.
- Answered phone calls and responded to questions and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
CNA
Senior Helpers Naperville
Naperville, IL
07.2019 - 05.2021
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Education
Bachelor of Science - Accounting And Finance
Chartered Institute Of Secretaries
Zimbabwe11-1996
Skills
- Account Management
- Handling Customer Complaints
- Listening Skills
- Performance Goals
- Excellent Communication
- Customer Relationship Management
- Documentation And Reporting
- Computer Skills
Certification
- Currently on my last Semester in Associate Degree Nursing at Waubonsee Community College , graduating May 2024
Timeline
CNA
Senior Helpers Naperville
07.2019 - 05.2021
Senior Correctional Services Specialist
Protocol Criminal Justice /Geo Group
09.2018 - Current
Bachelor of Science - Accounting And Finance
Chartered Institute Of Secretaries
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