Ashley Hansen
Minden,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Senior Insurance Client Services Specialist
GTA Insurance Group
09.2020 - Current
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Attended industry conferences to stay informed of latest products and trends.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
Lead Teller
Wells Fargo
03.2018 - 09.2020
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Special Education Paraprofessional
Gibbon Public Schools
01.2017 - 03.2018
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Interacted physically and verbally with students throughout each day.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Education
Biology
University of Nebraska At Kearney
Kearney, NEAnimal Science
Kansas State University
Manhattan, KSSkills
- Production Goals
- Policy Management Expertise
- Carrier Relations
- Account Management
- Product Knowledge
- Client Relationships
- New Policy Quotations
- Insurance Knowledge
- Customer Service
- Policy Changes
Timeline
Senior Insurance Client Services Specialist
GTA Insurance Group
09.2020 - Current
Lead Teller
Wells Fargo
03.2018 - 09.2020
Special Education Paraprofessional
Gibbon Public Schools
01.2017 - 03.2018
Biology
University of Nebraska At Kearney
Animal Science
Kansas State University
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