Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melanie Evans

Melanie Evans

Imperial,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in fast paced work environment while upholding company policies.

Overview

8
8
years of professional experience

Work History

Client Underwriting Specialist/Customer Advocate Specialist

Freedom Mortgage Corporation
Boca Raton, FL
08.2020 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Provided primary customer support to internal and external customers.
  • Processed Customer Mortgage Loans and obtained requested documentation for Underwriters.

Client Service Representative

Parallon Shared Services Center
Nashville, TN
05.2014 - 07.2020
  • Processed Medical Claims for private health insurance and government provided coverage.
  • Spoke with insurance companies when claims were not paid or denied to obtain denial reason and rectified .
  • Processed Medicare claims through DDE (Direct Data Entry)website and make corrections for payment


Education

Associate of Arts - Liberal Arts And General Studies

St. Louis Community College
St Louis, MO

High School Diploma -

Fox Sr. High School
Arnold, MO
05.1985

Skills

  • Underwriting Understanding
  • Federal Statutes
  • Customer Feedback
  • Production Goals
  • Automated Underwriting Systems
  • Debt Ratios
  • Government Lending
  • Desktop Underwriter
  • USA Patriot Act
  • Customer Relations
  • Application Processes
  • Customer Satisfaction
  • Client Support
  • Contacting Borrowers
  • Microsoft Word
  • Account Updates
  • Outstanding Customer Service
  • Creative Solutions
  • Closing Disclosures
  • Change Request Processing
  • EDMS Experience
  • Veteran Administration website
  • Specialized in processing VA Loans
  • Outstanding Customer Service Reviews and Awards

Timeline

Client Underwriting Specialist/Customer Advocate Specialist

Freedom Mortgage Corporation
08.2020 - 05.2022

Client Service Representative

Parallon Shared Services Center
05.2014 - 07.2020

Associate of Arts - Liberal Arts And General Studies

St. Louis Community College

High School Diploma -

Fox Sr. High School

Similar Profiles

CREATE PROFILE
Melanie Evans