Melanie Evans
Imperial,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in fast paced work environment while upholding company policies.
Overview
8
8
years of professional experience
Work History
Client Underwriting Specialist/Customer Advocate Specialist
Freedom Mortgage Corporation
Boca Raton, FL
08.2020 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Provided primary customer support to internal and external customers.
- Processed Customer Mortgage Loans and obtained requested documentation for Underwriters.
Client Service Representative
Parallon Shared Services Center
Nashville, TN
05.2014 - 07.2020
- Processed Medical Claims for private health insurance and government provided coverage.
- Spoke with insurance companies when claims were not paid or denied to obtain denial reason and rectified .
- Processed Medicare claims through DDE (Direct Data Entry)website and make corrections for payment
Education
Associate of Arts - Liberal Arts And General Studies
St. Louis Community College
St Louis, MOHigh School Diploma -
Fox Sr. High School
Arnold, MO05.1985
Skills
- Underwriting Understanding
- Federal Statutes
- Customer Feedback
- Production Goals
- Automated Underwriting Systems
- Debt Ratios
- Government Lending
- Desktop Underwriter
- USA Patriot Act
- Customer Relations
- Application Processes
- Customer Satisfaction
- Client Support
- Contacting Borrowers
- Microsoft Word
- Account Updates
- Outstanding Customer Service
- Creative Solutions
- Closing Disclosures
- Change Request Processing
- EDMS Experience
- Veteran Administration website
- Specialized in processing VA Loans
- Outstanding Customer Service Reviews and Awards
Timeline
Client Underwriting Specialist/Customer Advocate Specialist
Freedom Mortgage Corporation
08.2020 - 05.2022
Client Service Representative
Parallon Shared Services Center
05.2014 - 07.2020
Associate of Arts - Liberal Arts And General Studies
St. Louis Community College
High School Diploma -
Fox Sr. High School