Joellyn Mccaskill
Palm Coast,FL
Summary
Excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Underwriting Support Specialist
Security First Insurance
12.2023 - Current
- Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.
- Organized relevant documentation for efficient access by the underwriting team during decision-making processes.
- Improved customer satisfaction with prompt response times and accurate policy documentation.
- Provided exceptional customer service to agents and brokers by promptly addressing inquiries and resolving issues related to underwriting procedures.
- Assisted coworkers and staff members with special tasks.
Underwriter Trainee
Security First Insurance
07.2022 - 12.2023
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative
Security First Insurance
07.2020 - 07.2022
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Updated accounts, and maintained detailed records.
Education
High School Diploma -
Bethpage Senior High School
Bethpage, NY06.1986
Skills
- Underwriting Understanding
- Work Authorizations
- Customer Service
- Compliance Requirements
- Quality Assurance
- Quality Control Standards
- New Product Information
- Data Integrity
Certification
440 Customer Representative License - Number: W785416
620 All Lines Adjuster License
Currently studying for my 2-20 General Lines Agents License
Timeline
Underwriting Support Specialist
Security First Insurance
12.2023 - Current
Underwriter Trainee
Security First Insurance
07.2022 - 12.2023
Customer Service Representative
Security First Insurance
07.2020 - 07.2022
High School Diploma -
Bethpage Senior High School
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