Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kyle Nuss

Mandeville,LA

Summary

Senior Specialist with over 10 years of experience in the field of industrial wastewater troubleshooting and testing, addressing customer requests and concerns regarding biological treatment. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability while remaining calm and reassuring towards the client. Always seeking new ways to improve and be more efficient through technology and thinking differently. Skilled in building strong relationships with clients and providing quality service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Services - Senior Specialist /UAV Operator

Environmental Business Specialists, LLC
12.2019 - Current
  • Complete routine and non-routine service visits throughout southern Alabama and Mississippi as required by the customer.
  • Perform all wastewater testing and work according to plant safety standards, and run wastewater analysis as set by the EBS management team.
  • Monitor product inventory levels and order product based on client expectations and product usage.
  • Make appropriate recommendations for adjustments to BAC units and chemical feed rates as needed.
  • Provide each client a report on how their wastewater system is running, and make recommendations that would improve the system's health, efficiency, and performance.
  • Ensure customer satisfaction to retain all business at current client sites. Assist with development of proposals and project protocols.
  • Assist and lead on-site field studies, USV drone boat studies, depth surveys, and dissolved oxygen profile studies.
  • Lead and performed UAV drone profile sampling, thermal imaging, and high-resolution imaging projects for customers.
  • Find and develop potential leads for drone services with existing and new customers.
  • Prepare and present in-depth system health reports to clients on-site and through reporting.
  • Lead all mill specific bi-annual river surveys and fish surveys for the Pearl River.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Client Services Specialist II

Environmental Business Specialists
05.2016 - 12.2018
  • Responded to customer calls and emails to answer questions about EBS products and services.
  • Provided shore watch while on site with the projects team.
  • Maintain special equipment in the field, and trouble shoot equipment issues.
  • Perform service visits in my newly assigned service region.
  • Create and submit service reports for clients outside of my assigned territory.
  • Occasionally lead and perform depth surveys, DO profiles, and assist with tracer studies.

Client Services Specialist I

Environmental Business Specialists, LLC
08.2014 - 04.2015
  • Assisted customers with some troubleshooting regarding technical issues.
  • Assisted projects team with tracer studies and depth surveys.
  • Organized and maintained the project team's equipment.
  • Assist in creating basic service reports for customers after performing a service visit at a client site.

Education

Bachelor of Science - Environmental Management, Biological Sciences

Columbia Southern University
Orange Beach, AL

No Degree - Biology

Southeastern Louisiana University

St. Paul's
Covington, LA
05-2007

Skills

  • Relationship building
  • Establishing Contacts
  • Territory Assignments
  • Calm and Professional Under Pressure
  • Customer Support
  • Employee Relationships
  • Adobe Photoshop
  • Video/photo Editing
  • Account management
  • Report preparation
  • Wastewater testing
  • Professional drone operation
  • Technical communication

Certification

  • CPR/First Aid

  • Certified PADI Open Water Diver

  • Licensed FAA Drone Pilot

Accomplishments

  • Successfully earned my commercial drone license through the FAA.
  • Lead efforts in starting the drone program which added value to existing projects with new and current clients. Successfully performed thermal profiles and remote sample collection in various industrial wastewater systems.
  • Trained several new hires to operate and repair wastewater related equipment.

Timeline

Client Services - Senior Specialist /UAV Operator

Environmental Business Specialists, LLC
12.2019 - Current

Client Services Specialist II

Environmental Business Specialists
05.2016 - 12.2018

Client Services Specialist I

Environmental Business Specialists, LLC
08.2014 - 04.2015

No Degree - Biology

Southeastern Louisiana University

St. Paul's

Bachelor of Science - Environmental Management, Biological Sciences

Columbia Southern University

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Kyle Nuss