WALJIMA E. RUSSELL
Auora,CO
Summary
Results-driven Client Service Professional with extensive experience supporting client satisfaction, onboarding, and compliance. Proven ability to manage cross-functional collaboration, improve processes, and deliver high-quality service while maintaining data integrity and regulatory standards.
Overview
13
13
years of professional experience
Work History
Senior Program Services Specialist
People 2.0
Denver, CO
06.2018 - 10.2024
- Managed daily department operations to ensure timely and effective responses to client needs
- Maintained compliance with company standards and regulatory requirements across field operations
- Educated clients on best practices, policies, and procedures to ensure compliance
- Captured and maintained accurate data throughout onboarding processes across multiple systems
- Collaborated cross-functionally with Payroll, Accounts Receivable, Finance, HR, Risk, and Compliance teams
- Tracked and reported missing documentation in alignment with client requirements
- Developed and maintained organized client records for audit readiness and operational efficiency
- Identified and escalated complex issues to appropriate stakeholders for resolution
- Adapted to evolving policies and ensured consistent adherence across processes
- Provided ongoing contractor support throughout the full client lifecycle
Accounts Receivable Specialist
ProBuild / Builders FirstSource
Denver, CO
12.2012 - 03.2018
- Generated and distributed weekly ACH reports to support collections efforts
- Reconciled payment receipts across multiple ERP systems with high accuracy
- Investigated and resolved billing and cash application discrepancies
- Partnered with management to develop training materials and onboard new staff
- Collaborated with Credit teams to resolve account issues efficiently
- Posted daily lockbox, EFT/ACH, and manual payments to customer accounts
- Ensured reconciliation of all batches within Open Scan systems
- Researched deposits, purchase orders, and builder data to resolve discrepancies
Accounts Receivable Lead
SourceCorp
Englewood, CO
06.2011 - 09.2012
- Analyzed and processed complex data requests and special projects
- Managed scheduling using labor management tools to improve productivity
- Reported project status updates to upper management
- Posted accounts receivable transactions to journals and general ledgers
- Prepared daily financial reports and supported month-end closing processes
- Performed quality control reviews on financial transactions and staff output
Education
High School Diploma -
Morris Area High School
Morris, MN05-1998
Skills
- Leadership & Team Support
- Training & Documentation
- Accounts Receivable
- Human Resources Administration
- Data Protection & PII Handling
- Customer Service & Retention
- Coaching & Mentorship
- Account Management
- Customer Education & Onboarding
- Compliance & Policy Adherence
- Data Entry & Records Management
- Team Collaboration
Timeline
Senior Program Services Specialist
People 2.0
06.2018 - 10.2024
Accounts Receivable Specialist
ProBuild / Builders FirstSource
12.2012 - 03.2018
Accounts Receivable Lead
SourceCorp
06.2011 - 09.2012
High School Diploma -
Morris Area High School