Andrea Ulery
Broomfield,CO
Summary
Dynamic leader with extensive experience in team leadership, operational management, and exceptional customer service. Proven ability to leverage strategic planning and analytical problem-solving skills to drive productivity and elevate service quality within teams. Committed to fostering a collaborative and adaptable workplace culture while efficiently managing departmental operations to achieve organizational goals. Dedicated to continuous improvement through effective training, monitoring, and morale-building initiatives that enhance employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Soma Intimates
Broomfield, CO
04.2025 - Current
- Led team in achieving sales targets through strategic merchandise planning and visual presentation.
- Developed training programs for new associates, enhancing product knowledge and customer service skills.
- Coordinated promotional events, driving customer engagement and increasing foot traffic in-store.
- Mentored junior staff on effective communication techniques, improving overall team performance and morale.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Pet Sitter
Arvada, Colorado
01.2021 - Current
- Delivered exceptional customer service to pet owners, ensuring their trust and satisfaction.
- Managed schedules effectively to accommodate multiple clients and their unique needs.
- Built strong relationships through attention to detail, reliability, and excellent communication skills.
House Cleaner
Arvada, Colorado
05.2019 - 12.2024
- Delivered consistent, high-quality cleaning services while maintaining a safe and welcoming environment.
- Organized spaces to promote cleanliness and functionality
- Managed client relations to keep customers happy and satisfied
IGD- Jewelry Business
Arvada, Colorado
09.2020 - 12.2022
- Designed, produced, and marketed original handmade jewelry pieces, managing the creative and production process to ensure high-quality products.
- Built and maintained an online and in-person presence through social media and e-commerce platforms, and vendor fairs
- Oversaw business operations including budgeting, order fulfillment, inventory management, and customer service
Cashier
Toys R Us
Westminster, Colorado
11.2018 - 12.2019
- Provided quick, efficient checkout during holiday shopping
- Organized spaces to promote cleanliness and functionality
- Generated sales by encouraging credit card applications
Education
High School Diploma -
Pomona High School
Arvada, Colorado05-2019
Skills
- Customer Service Excellence: Proven ability to engage with customers, identify their needs, and provide tailored recommendations
- Money handling
- Team collaboration
- Organizational Skills: Skillful in efficient and quick organization to maintain a clean and positive workspace
- Communication: Clear and effective communicator with excellent interpersonal skills
- Problem Solving: Ability to think quickly and professionally to resolve customer concerns
- Task delegation
- Goal setting
- Staff management
- Employee scheduling
- Product and service sales
Interests
Supporting local businesses and communities, Exploring new retail trends through social media and shopping, Curating the interior design of my personal space, Improving the lives of others
Timeline
Assistant Manager
Soma Intimates
04.2025 - Current
Pet Sitter
01.2021 - Current
IGD- Jewelry Business
09.2020 - 12.2022
House Cleaner
05.2019 - 12.2024
Cashier
Toys R Us
11.2018 - 12.2019
High School Diploma -
Pomona High School