Gabriel Smith
Humble,TX
Summary
Results-driven professional with a strong focus on team collaboration and achieving tangible outcomes. Proven track record in strategic planning, project management, and effective communication. Recognized for reliability and adaptability in dynamic environments. Prepared to take on a leadership role and contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Senior Department Lead
HEB
02.2021 - 11.2024
- Managed a team of 65 retail associates, providing guidance and support to ensure exceptional customer service
- Developed strong relationships with key customers, addressing their concerns promptly to enhance satisfaction levels
- Led training programs for new hires, ensuring consistent adherence to company policies and procedures
- Conducted performance evaluations for department staff, providing constructive feedback and identifying areas for improvement
- Communicated with managers of other departments to maintain transparency.
- Led team to achieve high performance standards through consistent coaching and feedback.
Brand Representative
Abercrombie Kids
07.2019 - 01.2022
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Rang up customers by processing cash and credit payments to complete 24 sales transactions on average each hour.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
- Provided excellent customer service, resulting in positive feedback and repeat business.
Education
High school diploma -
Atascocita High School
Humble, TX05.2019
Skills
- Customer Service Excellence: Proven ability to engage and assist customers, resolve concerns, and ensure a positive shopping experience
- Team Collaboration: Strong interpersonal skills, working effectively with colleagues to achieve store objectives
- Product Knowledge: Quick to learn product lines to provide recommendations tailored to customer needs
- Time Management: Capable of multitasking and prioritizing tasks in fast-paced retail environments
- Conflict Resolution: Skilled in de-escalating situations and resolving customer issues diplomatically
- Leadership & Team Management: Experience in supervising teams, delegating tasks, and fostering a collaborative work environment to achieve store objectives
- Training & Development: Successfully onboarded and mentored new staff, providing guidance to improve proformance and productivity
- Strategic Problem-Solving: Strong decision-making and critical thinking skills to address challenges and improves processes
Timeline
Senior Department Lead
HEB
02.2021 - 11.2024
Brand Representative
Abercrombie Kids
07.2019 - 01.2022
High school diploma -
Atascocita High School
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