Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Urbina

Greenwood,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Phlebotomy Support Tech

Cox North Hospital
08.2023 - Current
  • Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
  • Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests.
  • Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Front of House Counter Help

Panda Express
01.2021 - 07.2023
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Bachelor of Science - Nursing

Missouri State University
Springfield, MO
05.2026

High School Diploma -

Lee's Summit West High School
Lee's Summit, MO
05.2022

Skills

  • Bilingual
  • Teamwork and Collaboration
  • Communication
  • Customer Service skills
  • Adaptable
  • Patient
  • Flexibility
  • Patient care - outpatient, psych patients
  • Phlebotomy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Phlebotomy Support Tech

Cox North Hospital
08.2023 - Current

Front of House Counter Help

Panda Express
01.2021 - 07.2023

Bachelor of Science - Nursing

Missouri State University

High School Diploma -

Lee's Summit West High School

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Andrea Urbina