General Manager
Dunkin' Donuts
San Antonio, TX & Denver , CO
01.2014 - 01.2019
- Reduced operational risks while organizing data to forecast performance trends.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mitigated business risks by working closely with staff members and assessing performance.