Jeffrey Kancel
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Sunoco Gas Station
01.2015
- Contributed to a collaborative setting with fellow co-workers by accomplishing given tasks as needed
- Maintained efficient cash handling skills throughout shift while operating a cash register
- Achieved maximum productivity by stocking inventory when needed
Office Administrator
D&S Protection Corporation
01.2014
- Performed various administrative duties such as answering phones, taking messages, responding to any office inquiries, relaying directions as needed and providing comprehensive secretarial and clerical support to center staff and management
- Conducted tours as needed, provided accurate information to visitors while presenting excellent hospitality
Member Experience Advisor
NationsBenefits
01.2022 - 01.2025
- Providing top-tier support, ensuring members’ needs are met with professionalism and empathy
- Card Services (CSS) Identifying and resolving customer issues, including transaction disputes and account discrepancies
- Personal Emergency Response Systems (PERS) assisting members with emergency response, device setup, troubleshooting and ensuring their needs are met
- T3 Trainer clearly conveying complex concepts in an easily understandable way, both verbally and in writing
- Mailroom maintaining an organized system for storing and tracking mail, packages, and other materials
- Member Care Operations (MCO) effectively identifying and resolving issues related to memberships, billings, or services in a timely manner
Security Officer
Sunstates Security
10.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer Supervisor
Allied Universal Security Services
11.2021 - 05.2022
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier/Dispatcher
Hardrock Casino/Hotel
01.2021 - 01.2022
- Addressing customer inquiries, providing assistance, and ensuring a positive experience
- Accurately processing transactions, giving correct change, and maintaining a balanced cash drawer
- Juggling various tasks like processing payments while coordinating dispatch orders
Delivery Driver
DoorDash, Postmates, Grubhub
01.2018 - 01.2019
- Kept customer satisfaction a top priority by selecting the most efficient routes while complying with delivery instructions, all while delivering in a timely manner
Education
High School Diploma -
Nova High School
Davie, FL05-2017
Skills
- Organization
- Critical Thinking
- Goal Oriented
- Adaptability
- General Mathematics
- Microsoft Office
- Punctuality
- Dependability
- Creativity
- Teamwork
- Self-motivation
- Conflict Resolution
- Computer Basics
- Customer Service
- Customer service
- Time management
- Exceptional communication
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Physical fitness
- Surveillance
- Access control
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Client relations
- Call center operations
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team leadership
- Staff management
- Security personnel training
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Course planning
- Lesson planning
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 30 staff members.
Certification
- Class D Security License
- Google Technical Support Certification
Timeline
Security Officer
Sunstates Security
10.2022 - 03.2023
Member Experience Advisor
NationsBenefits
01.2022 - 01.2025
Security Officer Supervisor
Allied Universal Security Services
11.2021 - 05.2022
Cashier/Dispatcher
Hardrock Casino/Hotel
01.2021 - 01.2022
Delivery Driver
DoorDash, Postmates, Grubhub
01.2018 - 01.2019
Cashier
Sunoco Gas Station
01.2015
Office Administrator
D&S Protection Corporation
01.2014
High School Diploma -
Nova High School
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