Sydnee Mines
Tallahassee
Summary
Experienced in delivering exceptional customer service and resolving conflicts to enhance customer satisfaction. Recognized as a star employee and employee of the month in previous roles, demonstrating commitment to excellence. Proven leadership skills in motivating teams to achieve operational goals and fostering a positive work environment. Six years of experience in customer-driven management with a focus on training and developing team members for success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
WingStop
Tallahassee
07.2020 - Current
- I have the most interaction with customers within the restaurant.
- I am responsible for ensuring the customers are greeted and their experience at the restaurant is pleasant.
- Manage the lobby area where most customers frequent and ensure it is tidy and presentable.
- I am knowledgeable on the items in the store and their places.
- I am sometimes asked to help the managers in assisting customers because of my in-depth knowledge on the store and my customer service skills.
- Some responsibilities include:
- Maintain order accuracy and timely fulfillment for to-go orders.
- Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash.
- Contribute to increased sales by upselling add-ons and desserts.
- Responsible for careful packaging of goods in paper, plastic, or reusable bags.
- Collaboration with other staff to increase efficiency during peak hours.
TFLA Intern
WFSU Public Media
Tallahassee
06.2019 - 07.2019
- I was trusted with encountering children and helping them throughout the summer with WFSU.
- I controlled the activities the children had and props.
- I worked behind the scenes in an office with other employees with computing money and data.
- TFLA is the city of Tallahassee's award-winning gem of a summer youth employment program.
- Supported team members by coordinating schedules and managing communication logs.
- Assisted in organizing project documentation and maintaining records for team use.
- Conducted research to gather data for ongoing projects and presentations.
- Collaborated with colleagues to streamline workflow and improve process efficiency.
Education
Bachelor of Science - Biology
Florida Agricultural and Mechanical University
Tallahassee, FL12-2025
Skills
- Multitasking
- Organization
- Integrity
- Communicative
- Liquor regulations and compliance
- Honest
- Team leadership
- Reliability
- Proactive
- Customer service
- Laboratory techniques
- Research methodology
- Team collaboration
- Effective communication
- Time management
- Problem resolution
- Dependability and reliability
- Money handling
- Inventory restocking
- Empathy and patience
- Guest inquiries
- Online orders preparation
- Cash register operation
- Multitasking and organization
- Staff mentoring
- Attention to detail
- Customer service excellence
- POS systems
Certification
- Excel Dollarwise, 06/01/20
- Autodesk Certified User, 03/01/18
- Microsoft Excel, 06/01/19
- AutoCAD, 03/01/18
- Goodwill Big Bend Microsoft, 06/01/19
- Goodwill Big Bend SafeStaff, 06/01/20
Organizations
- Zeta Phi Beta Archonettes
- Alpha Upsilon Archonettes
References
References available upon request.
Timeline
Cashier
WingStop
07.2020 - Current
TFLA Intern
WFSU Public Media
06.2019 - 07.2019
Bachelor of Science - Biology
Florida Agricultural and Mechanical University