Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Andrea Vallin Mota

Springfield,NJ

Summary

Professional transcription prepared for demands of high-paced typing role. Proven ability to collaborate effectively with teams and adapt to changing needs while consistently delivering high-quality results. Strong background in providing exceptional customer service in high-pressure environments. demonstrated proficiency in time management and attention to detail. Focus and skills in maintaining confidentiality, ethic, managing multiple tasks efficiently in dynamic situations and providing customer service exceeding employer expectations.


Overview

29
29
years of professional experience
1
1
Certification

Work History

Audio Transcriber

Sigma Technologies
09.2021 - 04.2025
  • Transcription of audios in Portuguese for artificial intelligence development
  • Classification of labels and product opinion targets
  • Review and correction of transcribed audios in Portuguese

Backoffice – Secretary - Finance

Cooperativa ABC
02.2015 - 06.2017
  • Invoice verification, accounts receivable and payable management
  • Sending and receiving documentation, filing and archiving
  • Data planning and organization
  • Private consulting for executives
  • Agenda management and schedule coordination

Senior Cabin Crew Member

LATAM Airlines
01.2010 - 06.2014
  • Customer service and loyalty
  • Team leadership and people management
  • Incident and issue reporting
  • Inventory management, product and food advisory and consultation
  • Client/supplier orientation, acting as liaison within the company and ensuring customer satisfaction
  • Resolution of internal demands


Jr. Marketing Analist

Avon Cosmetics
01.1996 - 05.1998
  • Market analysis, marketing
  • Development and execution of product campaigns

Education

Professional Training Course - Cabin Crew

TAM TRAINING
Sao Paulo, Brasil
01.1999

Bachelor's Degree - Advertising

UNIVERSIDADE METODISTA
01.1998

Skills

  • Amadeus GDS
  • Backoffice
  • MS Office
  • Excel
  • Customer Success
  • Customer Experience
  • Customer Service
  • Attention to details
  • people management

Certification

Amadeus GDS

Digital Impulse

Travel Agent

LANGUAGES

Spanish Proficient
Portuguese Native
English Professional working

Timeline

Audio Transcriber

Sigma Technologies
09.2021 - 04.2025

Backoffice – Secretary - Finance

Cooperativa ABC
02.2015 - 06.2017

Senior Cabin Crew Member

LATAM Airlines
01.2010 - 06.2014

Jr. Marketing Analist

Avon Cosmetics
01.1996 - 05.1998

Professional Training Course - Cabin Crew

TAM TRAINING

Bachelor's Degree - Advertising

UNIVERSIDADE METODISTA
Andrea Vallin Mota