Andrea VanAllen

• Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
• Greeted guests and members upon arrival to create positive first impressions.
• Maintained calm, professional and fully functional facility at all times.
• Inputted client information into booking system accurately and completely to chart sales metrics.
• Guided customers through facility tours explaining spa resources and amenities.
• Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
• Responsible for selling merchandise in boutique. Selling over $8,000 monthly.

Service Manager:(Jan 2019-Sept 2021)

· Booked clients and brands for services provided in store.

· Filed and organized client forms to keep track of products and services purchased.

· Increased average dollar sale by 9.07% year to date by enforcing behaviors such as adding on, upselling and promoting store credit card.

· Achieved #2 rank in the region with 34% year to date budget goal by creating higher traffic patterns and store loyalty.

· Improved client satisfaction by 15% year to date by elevating client experiences and customizing services to meet their needs.

Social Media Marketer:(Oct 2018-Sept 2021)

· Developed online marketing campaigns, effectively increasing followers by 30% & driving brand awareness.

· Utilizing Instagram analytics tool to track consumer engagement & draw conclusions with consumer data.

· Maintained a booked store schedule by posting newly open appointments on Instagram stores for clients to book.

· Increased store traffic by posting store promotions, upcoming events and new products.

• Ensuring guests receive a comfortable and elegant dining experience
• Perform bottle service per every bottle order
• Explain Chef specials to all guests to provide a more unique meal
• Consult with Chef to ensure allergies and special requests are prepared as requested
• Occasionally bar tending to help the team and flow of restaurant
• Helping food runner/busser when large party is being waited on.

• Create a casual yet magical experience for guests

• Assist guests to make menu choices with giving information about the menu and cuisine in an informative and helpful way
• Handling cash and giving guests correct change by being sharp with mathematics
• Communicating with the kitchen to ensure the guest are receiving what is requested
• Regularly checked on guests to ensure satisfaction and expectations were being met
• Assign side work for servers to maintain a stocked, clean and organized restaurant.