Hi, I’m
Andrea Vann
Avon,OH
Summary
Dynamic leader with proven bar management and event coordination expertise, honed at Judd's City Tavern and Paint Nite. Excelled in enhancing customer service, optimizing inventory, and spearheading profitable themed events. Skilled in team leadership and problem-solving, significantly improving operational efficiency and customer satisfaction.
Overview
20
years of professional experience
Work History
Judd's City Tavern
Bar Manager
05.2023 - Current
Job overview
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Leaf Home Water Solutions
Water Filtration Specialist
10.2021 - 04.2023
Job overview
- Served as liaison for company, clients, and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
O'Donnell's Pub
Bartender
05.2021 - 04.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Corky's Place
Bartender and Karaoke Host
05.2019 - 03.2020
Job overview
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Enhanced customer satisfaction by providing a lively and engaging karaoke experience.
Condado Tacos
Bartender
10.2018 - 04.2019
Job overview
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Paint Nite
Licensee/Event Coordinator
05.2013 - 11.2018
Job overview
- Developed and taught painting lessons to beginner artists in a restaurant setting in addition to creating custom paintings utilized by Paint Nite artists internationally.
- Established a small business under the licensee model through Paint Nite
- Supervised a team of 13 artists, 2 assistants, and 1 area manager.
- Coordinated all supply inventory and shipments
- After two years of successfully managing, automated the business to run it from anywhere in the country
- Scheduled staff shifts to cover peaks and lulls in customer demand.
- Fostered and facilitated relationships with venues, managers, event coordinators and supply vendors
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Education
Spring Ford Area High SchoolRoyersford, PA
High School Diploma
University Overview
- Honor Roll [Semester and Year]
Uinversity of The ArtsPhiladelphia, PA
Associate of Arts from Fine Arts
Skills
- Exemplary customer service
- Bar management
- Outgoing personality
- Shift scheduling
- Event coordination
- Inventory Management
- Exceptional interpersonal skills
- Operations management
- Problem-solving
- Team leadership
- Sales strategies
Timeline
Bar Manager
Judd's City Tavern
05.2023 - Current
Water Filtration Specialist
Leaf Home Water Solutions
10.2021 - 04.2023
Bartender
O'Donnell's Pub
05.2021 - 04.2022
Bartender and Karaoke Host
Corky's Place
05.2019 - 03.2020
Bartender
Condado Tacos
10.2018 - 04.2019
Licensee/Event Coordinator
Paint Nite
05.2013 - 11.2018
Spring Ford Area High School
High School Diploma
Uinversity of The Arts
Associate of Arts from Fine Arts
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