Tara J Bowen
Spokane,WA
Summary
Highly experienced professional seeking to fill a position of Property Manager or Resident Property Manager.
Dedicated On-Site Property Manager with background overseeing wide range of daily operations for federally funded 120 unit tax credit property. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention.
Overview
16
16
years of professional experience
Work History
Site Property Manager
WhiteWater Creek, Inc
Spokane, WA
07.2019 - Current
- For LITCH community Overseeing the property, tenants and prospects in the entirety of its functions from day to day
- Work hand in hand with the Washington Regional Manager to achieve the upmost in property management standards Providing verbal coaching and/or written corrective actions for tenants where appropriate
- Holding tenants accountable to the terms within their signed lease
- Assist the Regional manager in any task appointed of me
- Work hand in hand with the Property managers of the surrounding two sister properties to help fill units as timely as possible
- Accept tenant grievance, work orders and emergent phone calls and work with appropriate maintenance staff if needed
- Update the WORF (property vacancy/turn spreadsheet) on a weekly basis so corporate knows where vacant units stand
- Work with maintenance to complete turns as quickly as possible
- Daily deposits via deposit scanner in the office and occasional trip to the bank for a manual deposit Timesheet keeping
- Send over Sanitizing/Daily maintenance logs for the maintenance team
- Process condition reports/turn reports and Notice to Vacate forms as appropriate Serve termination papers as appropriate
- Issue 14-day notices to pay or vacate for late/unpaid rents due
- Posted and mailed
- Respond to prospect phone calls/emails Converted paper waitlist forms to excel for easier filtering and tracking Tag vehicles for potential towing if violating parking rules of the property 3 Maintain excellent organization of tenant records Process tenant recertifications and self-certifications for their lease renewals, including HOME unit renewals and Sec-8
- COVID specialized. Worked throughout the COVID pandemic adhering to changing laws and procedures.
- Communicating with our Law Firm directly to process legal issues throughout the property of varying degrees of lease and property violations.
Certified Medical Assistant and Geriatric, Specialist
Kootenai Gastroenterology Clinic
07.2017 - 07.2019
- Patient triage including vitals, data entry into Greenway EMR, medication reconciliation, allergy entry
- Perform various clinical tasks such as EKG's, pulmonary lung function, med treatments vaccines and medication by various routes, POCT's
- Assist physicians with PAP's, various procedures (suturing, circ's,
- D, birth control implants, foreign body removal) Experience in taking and processing film X-rays with a dark room
- Excellence in phone usage to patients, pharmacies, laboratories, employees, HR, non urgent city police, EMS
- Proper hand hygiene, low level sanitation, high level disinfecting, instrument sterilization and packaging, autoclave usage, competency instructor for the clinic instrument sterilization
- Exam room sticking and managing the supply ordering of the clinic and laboratory supplies
- Sample medication management and reconciliation
- Participation of monthly and quarterly Environment of Care audits
- Cross trained as a Patient Specialist Receptionist
- Check patients in and out, collect insurance and guarantor information
- Answer incoming phone calls, schedule patient visits, provide information to patient about the clinical and St Lukes facilities upon request.
Clinic Physician Coordinator
St Luke's Capital City Family Medicine
05.2011 - 03.2017
- Standing in as Interim Site Manager in their absence
- Overseeing the clinic and staff in the entirety of its functions from day to day
- Work hand in hand with the site Medical Director to achieve the upmost in patient care standards for our clinic
- Providing verbal coaching and/or written corrective actions for employees where appropriate
- Holding employees accountable for job duties
- Assist the Site Manager in any task appointed of me
- Preceptor for new staff
- Accept patient billing/grievance phone calls and work with coding and billing to resolve these issues
- Prepare travel reimbursements for our providers
- Preparing new baby admission/discharge forms for processing
- Oversee front office and assist in covering shifts when needed and attending continuing education for reception in order to cascade the updates
- Payroll
- Paper and electronic time card management
- Daily deposits
- Cash management
- Build provider schedules including on call and holiday rotations
- Process time off requests and sick calls
- Contacting help desk for IT issues
- Assist staff in troubleshooting EMR issues
- Staffing optimization with call ins
- Often filling in clinical and front desk needs myself
- Attendance record management
- Competent Analyzer for POCT's.
Prior ASCP Certified Phlebotomy Technician
St.Lukes Capital City Family Medicine
05.2011 - 03.2017
- Building single point lessons for staff in lab practices, lab processes and techniques in the EMR
- Managed and ran the lab solo for clinic draws, walk ins, outside orders and appointments
- Our lab was a draw station
- Perform venipunctures and heel/finger sticks for patients of all ages
- Process specimens while maintaining stability for transport to the medical center laboratory including incubated, room temperature and frozen specimens
- Ensure charges are entered for draws
- Communicate with local and out of state labs for specimen inquiries
- Placed calls to patients for various lab related reasons
- Fax, mail and route labs upon request within the HIPAA guidelines
- Good patient companionship, empathy and care for frightened patients and also those who have a vasovagal nerve reaction
- Some responsibility of ordering particular lab supplies
- Supervising POCT practices in the clinic ensuring they are met for
- Oint Commission
- Excellent patient identification.
Education
Certification - Medical Assisting
Carrington College
Boise, ID05.2009
Skills
- Performance Assessment
- Complaints Investigation
- Budget Preparation
- Grounds and Facility Inspection
- Leads by example!
- Exemplary customer service
- Extensive experience with Excel, Outlook, Word and various data entering systems
- Perform property deposits manually and via desktop deposit scanner
- Attention to detail in paperwork processing
- Experience in fiscal year budgeting and minimizing costs
- Tenant and coworker safety awareness
- Excellent phone etiquette and communications skills, including tenant grievances and prospect unit inquiries
- Tenant compassion and understanding
- Problem solve/troubleshoot sudden issues that arise involving work orders
- IT troubleshooting/ extensive computer knowledge
- Specialize in the Tax Credit property/low income housing processes
- Excellence in prioritizing and following through
- Punctual/excellent attendance record
- LOVE to educate and teach, motivated to constantly learn new things
- Exemplary ethics and standards of care
- Records keeping management
- Excellence in tenant confidentiality
- Building/maintenance/IT/equipment requests
- Exemplary infection prevention skills
- Paper/electronic time card management
- Notary Public for the State of Washington
Accomplishments
Successful On-Site Property Manager for 120 unit Tax Credit Property for 2.5 years.
Assistant Manager for prestigious urgent care clinic of St Lukes Regional Medical Center in Boise ID for 6 years, including Interim Site Management.
Current Nationally Certified Medical Assistant
Timeline
Site Property Manager
WhiteWater Creek, Inc
07.2019 - Current
Certified Medical Assistant and Geriatric, Specialist
Kootenai Gastroenterology Clinic
07.2017 - 07.2019
Clinic Physician Coordinator
St Luke's Capital City Family Medicine
05.2011 - 03.2017
Prior ASCP Certified Phlebotomy Technician
St.Lukes Capital City Family Medicine
05.2011 - 03.2017
Certification - Medical Assisting
Carrington College