ANDREA VENZOR
Seattle,WA
Summary
Detail-oriented, bilingual (English/Spanish) professional with experience in cemetery operations, client services, and legal documentation. Skilled in supporting families during sensitive moments, coordinating burial services, and managing records with accuracy and discretion. Strong background in sales, administration, and financial processes.
Overview
13
13
years of professional experience
Work History
Cemetery Services Advisor
Mt Carmel Cemetery
El Paso, Texas
05.2025 - 02.2026
- Assisted families with pre-need and at-need cemetery services with compassion and professionalism
- Explained pricing, payment plans, and financing options for burial plots, niches, and headstones
- Processed and validated Death Certificates and Burial Transit Permits
- Notarized legal documents including property transfers, wills, and official records
- Coordinated life insurance claims as payment for services
- Managed client records using CIMS for accurate tracking and organization
- Handled financial transactions, account management, and reporting using QuickBooks
- Coordinated burial logistics and scheduling with grounds staff and service teams
- Created burial maps with location, depth, and identification details
- Assisted families with custom headstone design and coordinated production with Coldspring
- Maintained organized physical and digital records
- Supported community burial programs for underserved populations
- Provided bilingual support to families and staff
Server
Village Inn
El Paso, TX
05.2024 - 02.2025
- Handled 50+ orders per hour with high accuracy using POS systems
- Delivered high-quality customer service in fast-paced environment
- Built strong customer relationships resulting in high tip earnings
Assistant General Manager
150 Sunset
El Paso, TX
01.2022 - 05.2024
- Coordinated daily operations of restaurant and event center
- Managed staff scheduling, hiring, and training
- Analyzed sales and customer feedback to improve service
- Oversaw financial transactions, reconciliations, and reporting
- Maintained inventory control and reduced operational losses
Customer Service Representative
Khols
Juarez, Chih.
11.2020 - 02.2021
- Assisted customers with returns, exchanges, and inquiries
- Managed cash transactions and maintained accurate registers
- Resolved customer issues efficiently to ensure satisfaction
Public Relations Manager
Hospital Angeles
Juarez, Chih.
01.2013 - 12.2015
- Provided bilingual support to patients and medical staff
- Assisted with documentation for insurance and patient services
- Coordinated events and improved patient experience
- Handled complaints and ensured quality service delivery
Education
Bachelor of Science - International Relations
UACH
Juarez12-2016
Skills
- Compassionate Family Support & Client Relations
- Legal Document Processing & Notarization
- Death Certificate & Burial Permit Handling
- Pre-Need & At-Need Service Sales
- Payment Plans & Financial Transactions
- Records Management (CIMS)
- QuickBooks & Financial Reconciliation
- Service Coordination & Scheduling
- Attention to Detail & Confidentiality
- Bilingual Communication (English/Spanish)
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cemetery Services Advisor
Mt Carmel Cemetery
05.2025 - 02.2026
Server
Village Inn
05.2024 - 02.2025
Assistant General Manager
150 Sunset
01.2022 - 05.2024
Customer Service Representative
Khols
11.2020 - 02.2021
Public Relations Manager
Hospital Angeles
01.2013 - 12.2015
Bachelor of Science - International Relations
UACH