Andrea Vezina
Fairbanks,AK
Summary
Mental Health Technician well-equipped to provide emotional support in a comfortable, soothing environment. Motivated professional with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Level-headed mental health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support in client care.
Overview
12
12
years of professional experience
Work History
Lead Mental Health Technician
Family Centered Services Of Alaska RTC
3101 Lathrop St, Fairbanks, AK 99701
05.2016 - 05.2023
- In residential treatment care settings
- Established record of reliability and creating positive rapport with patients, family and staff., with 10+ years work in fast-paced environment handling confidential paperwork, and providing quality client care
- CPR/First Aid certified
- Efficient, reliable and committed team player
- Applied de-escalation and limit-setting techniques to promote client cooperation.
- Assisted with client restraint and seclusion scenarios to create safe environment for client and staff.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Helped clients with meals, activities of daily living and facility transfers to promote security and patient well-being.
- Escorted clients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported client confidentiality in accordance with HIPAA regulations.
Mental Health Technician
Boys and Girls Home of Alaska
3101 Lathrop St, Fairbanks, AK, 99701
01.2013 - 05.2016
- Supervise clients ages 12 to 18 in a structured residential treatment program
- Assure a safe learning environment for clients to respond positively toward treatment goals
- Adhere to the agency's mission to improve the lives of children and families while accepting the
- Education vision to be an innovative leader in revitalizing humanity by restoring hope, building stability and creating connectedness for children, families and communities
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional, and developmental needs of clients
- Maintained a clean, healthy and safe environment.
Sales Associate
The Maples' Tree
Pigeon Forge, TN
07.2011 - 07.2012
- Documented all customer inquiries and comments thoroughly and quickly
- Coordinated between billing department and customers to resolve problems
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Entered data promptly and efficiently
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Remodeled display window featuring Donna Sharp, resulting in a 25% increase on business of product
- Answered customer questions about product availability and shipment times
- Accurately logged all daily shipping and receiving orders
Education
GED -
Adult Learning Programs of Alaska
Fairbanks, AK11.2012
Skills
- Crisis Resolution
- Client Intervention
- Maintaining Safety Standards
- Emergency Situations
- Mental Health Support
- Observational Skills
- HIPAA Requirements
- Residential Treatment
- Supporting Daily Living Needs
- De-Escalation Techniques
- Direct Client Care
- Documentation Requirements
Timeline
Lead Mental Health Technician
Family Centered Services Of Alaska RTC
05.2016 - 05.2023
Mental Health Technician
Boys and Girls Home of Alaska
01.2013 - 05.2016
Sales Associate
The Maples' Tree
07.2011 - 07.2012
GED -
Adult Learning Programs of Alaska