ANDREA VIANNA
Weston,State
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
SATA The Leading Ground (airport) Handling
12.2004 - 12.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Accountant
CRV S/C Brazil
08.2002 - 11.2004
- Maintenance and supervision of internal control processes.
- Fiscal department
- Human resources and Administrative duties
- Accounts Receivables clerk duties ( i.e. billing, resolving credit collections issues)
Catering Assistant
Reading School Ltd. (Reading , Berkshire, UK
03.2001 - 07.2002
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Assistant Accountant
CRV S/C
09.1997 - 09.2000
Trainee Controller
Du Pont Do Brazil
06.1995 - 08.1997
- Prepared balance sheets, cash flow reports and income statements.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- reporting and interacting with U.S headquarters accounting team
Education
No Degree - English Language And Arts
Foothill College
Los Altos, CA01.2007
BBA - Accountancy
Pontifical Catholic University of Sao Paulo
Sao Paulo Brazil01.1998
Skills
- Correcting Discrepancies
- Quality Assurance
- Presenting Solutions
- Customer Service
- Exceptional Communicator
- Customer Service and Assistance
- Problem Resolution
- Verbal Communication
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
Timeline
Customer Service Associate
SATA The Leading Ground (airport) Handling
12.2004 - 12.2005
Assistant Accountant
CRV S/C Brazil
08.2002 - 11.2004
Catering Assistant
Reading School Ltd. (Reading , Berkshire, UK
03.2001 - 07.2002
Assistant Accountant
CRV S/C
09.1997 - 09.2000
Trainee Controller
Du Pont Do Brazil
06.1995 - 08.1997
No Degree - English Language And Arts
Foothill College
BBA - Accountancy
Pontifical Catholic University of Sao Paulo
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