Brianna Kephart
Roebling,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Bucks County Free Library
02.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Michael Lelli Farmers Insurance
12.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Stocker Associate/Cashier
Ross Dress For Less
06.2019 - 12.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Choice Party Linens
09.2017 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Library Assistant 1
Springfield Township Library
09.2016 - 09.2017
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
Education
High School Diploma -
Springfield High School
Springfield, PA06.2016
Skills
- Correcting Discrepancies
- Exceptional Communicator
- Customer Service and Assistance
- Customer Service
- Verbal Communication
- Guest Services
- Hospitality and Accommodation
- Guest Satisfaction
Timeline
Customer Service Associate
Bucks County Free Library
02.2020 - 11.2020
Customer Service Representative
Michael Lelli Farmers Insurance
12.2019 - 02.2020
Stocker Associate/Cashier
Ross Dress For Less
06.2019 - 12.2019
Customer Service Representative
Choice Party Linens
09.2017 - 04.2018
Library Assistant 1
Springfield Township Library
09.2016 - 09.2017
High School Diploma -
Springfield High School
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