Andrea Vilchis
Edinburg,TX
Summary
Dedicated customer service representative with a strong drive to ensure customer satisfaction. Skilled in building rapport and providing exceptional service. Experienced cashier with a high level of energy and responsibility. Fluent in both spoken and written English and Spanish, enhancing communication with diverse customers.
Overview
10
10
years of professional experience
Work History
Childcare Provider
Little Loves Educare
12.2019 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Costumer Service/ Retail
Tele-Tech
09.2017 - 11.2019
- Company Overview: (Providing assistance via telephone, Credit card maintenance for Bank of America)
- (Providing assistance via telephone, Credit card maintenance for Bank of America)
Customer Service Rep
Teleperformance
11.2014 - 09.2016
- Company Overview: (Technical support for cable and internet, Providing assistance via telephone, troubleshooting and retail)
- (Technical support for cable and internet, Providing assistance via telephone, troubleshooting and retail)
Education
Degree in progress - Education Administration
South Texas College
McAllen, TX01.2013
High School diploma -
Edinburg North High School
Edinburg, TX06.2007
Skills
- CPR and First Aid certified
- Fast typing skills
- Strong work ethic
- Time management
- Navigating basic computer software
- Network
- Word
- PowerPoint
- Excel
- Highly dependable
- Fast learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Childcare Provider
Little Loves Educare
12.2019 - Current
Costumer Service/ Retail
Tele-Tech
09.2017 - 11.2019
Customer Service Rep
Teleperformance
11.2014 - 09.2016
High School diploma -
Edinburg North High School
Degree in progress - Education Administration
South Texas College
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