Andrea Wolf
Douglassville,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Proto-Cast/KER
Douglassville, PA
03.2020 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported other departments by providing requested information about products or services.
- Participated in periodic audits of inventories for compliance purposes.
- Monitored stock levels and identified reordering needs as necessary.
QC/Shipping/Customer Service Specialist
Wunsch Technologies
Birdsboro, PA
02.2014 - 11.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Inspected and tested products to ensure compliance with quality standards.
- Reported test data, analysis results, and recommendations to management in written reports.
- Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
- Packed and shipped orders accurately and efficiently.
Salon Manager
Baja Beach Tan
Reading, PA
07.1995 - 06.2013
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Created monthly reports that tracked progress towards goals set by ownership.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Education
Cocalico Senior High School
Denver, PAGordon Phillips School of Beauty Culture
Reading, PAPace Institute
Reading, PAPenn State
BerksSkills
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Account Updating
- Inbound and Outbound Calling
- Paperwork Processing
- Executive Management Support
- Delivery Scheduling
- Project Management Abilities
- Shipping and Receiving Understanding
- CRM Software
- Quality Assurance Controls
- Sales Closing
- Account Management
- Microsoft Outlook
- Conflict Resolution
- Customer Service
- Tactful and Diplomatic
- Clerical Support
- Team Development
- Service Upselling
- Problem-Solving Abilities
- Active Listening
- Order Fulfillment
- Document Control
Timeline
Customer Service Representative
Proto-Cast/KER
03.2020 - 05.2023
QC/Shipping/Customer Service Specialist
Wunsch Technologies
02.2014 - 11.2019
Salon Manager
Baja Beach Tan
07.1995 - 06.2013
Cocalico Senior High School
Gordon Phillips School of Beauty Culture
Pace Institute
Penn State
References
Courtney Walters
7176909251
Shaun Mulvihill
2156881817
James Benson
4844476953