Andrea Wade
Orlando,FL
Summary
Proven Client Care Advisor at Truist Bank, adept in problem-solving and adaptability, excelled in managing high call volumes and exceeding client expectations. Skilled in teamwork and communications, consistently built strong relationships, enhancing customer satisfaction. Achieved a significant improvement in client communication efficiency, showcasing a blend of hard and soft skills.
Overview
12
12
years of professional experience
Work History
Client Care Advisor
Truist Bank
03.2013 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Streamlined client communication for better understanding of their needs and preferences.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Interacted with team members across departments to research and resolve customer issues.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Ross Stores
03.2019 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Oak Ridge High School
700 W Oak Ridge Rd Orlando FL 3280906-1990
Skills
Teamwork
Active listening
Problem solving
Adaptability
communications skills
Timeline
Cashier
Ross Stores
03.2019 - 05.2024
Client Care Advisor
Truist Bank
03.2013 - Current
High School Diploma -
Oak Ridge High School