Andrea Wallace

• Source and engage active and passive candidates through job boards, social media, internet research, referrals, and direct outreach to build talent pipelines for current and future openings.
• Conduct phone screens and in-person interviews to assess candidate qualifications and match applicants with appropriate job opportunities.
• Partner with account managers and hiring managers to understand staffing needs, develop sourcing strategies, and coordinate candidate placements.
• Guide candidates through screening and onboarding, maintaining clear communication and a positive experience throughout the recruitment process.
• Maintain accurate candidate records in the applicant tracking system (ATS), manage employee referrals, and organize recruiting information to support ongoing searches.
• Participate in job fairs and networking events and explore new sourcing methods to expand the candidate pool and meet hiring needs.

• Directed overall daily retail operations, team performance, and inventory standards to drive store sales and customer satisfaction.
• Recruited, scheduled, and mentored assistant managers and sales associates, fostering an accountable, customer-focused team culture.
• Managed full inventory control and loss prevention procedures, successfully completing store-wide inventory audits with high compliance and accuracy.
• Oversaw financial administrative duties, including cash control, store budget tracking, and daily opening/closing procedures.
• Resolved escalated customer service and commercial client concerns quickly and professionally to build store loyalty and repeat business.
• Enforced all safety, security, and operational guidelines, ensuring full compliance with company and regulatory standards.

• Supported daily store operations, inventory management, and customer service standards across the department.
• Supervised sales associates and customer service reps, assisting with daily task delegation and team guidance.
• Handled cash register balancing, store opening and closing procedures, and register reconciliation.
• Assisted store leadership with commercial client accounts and resolved customer inquiries promptly.

• Facilitated discussions with leadership regarding employee needs.
• Trained new hires through mock calls and ongoing mentorship, guiding newer staff on finding answers to customer inquiries.
• Aided with complex situations and worked closely with members and providers to resolve escalated issues.
• Created and distributed aging reports.
• Promoted the use of preventive benefits through tailored programs.
• Researched and submitted documentation for insurance commission requests.

• • Acted as a key-carrying supervisor, handling store closure responsibilities and training new employees.
  • Assisted staff in managing difficult customer situations and ensured excellent customer service at all times.
  • Generated repeat business by building close relationships with customers.
  • Promoted new products, helped with store resets, and completed special orders.
  • Maintained the store in a clean and orderly fashion.

• Processed customer reservations in a timely manner and completed nightly audits.
• Kept the hotel lobby clean and presentable, and cleaned rooms as needed while coordinating with housekeeping.
• Prepared and maintained the daily breakfast service for guests.
• Cleaned and maintained tanning beds, and assisted customers with tanning appointments.