Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Washington

Natchitoches,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Bank Claims Analyst

TTec (Remote)
01.2023 - Current
    • Perform detailed and thorough investigations
    • Make decisions about incoming bank claims, billing disputes and fraud.
    • Maintained strict confidentiality with all personal data as per company guidelines.

Call Center Agent/Customer Service Representative

Teleperformance Remote
03.2022 - 11.2022
  • Responsible for taking inbound calls, issuing new policies, adding policies to existing accounts, issuing quotes, bill payments and services to members.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Investigated and resolved customer inquiries and complaints quickly
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Custodial Worker

Red River Sanitors,LLC
10.2021 - 01.2022
    • Clean and Sanitize educational facilities per company and Covid 19 guidelines.
    • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Line Trusser

Pilgrim's Pride
09.2020 - 07.2021
    • Tie whole product on the assembly line and grade for quality
    • Make and line boxes for packaging products
    • Operate CVP Vacuum Sealer to prepare boxes of product for shipments.

Store Manager

Goodwill Industries
11.2019 - 09.2020
  • Manage team members involved in receiving and sorting donations, processing donations, retail sales floor activities, and janitorial work
  • Ensures that World Class Customer Service is demonstrated by all team members
  • Responsible for interviewing, hiring, and overseeing training of all team members in store
  • Ensures that all HR, payroll, and safety requirements are met (evaluations, safety meetings, new hire paperwork, corrective actions, etc.) Have working knowledge of computer to allow maintenance of record keeping on Support 2020
  • Maintains accurate records of processing
  • Expected to fill in gaps where needed including but not limited to processing, donations, cashier, and janitorial duties
  • Responsible for maximizing store revenue goals and effectively managing store team: Assistant Manager, Team Lead, Retail Team Members, Processing Team Members, Donation Team Members, and Janitor.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

Southern Maid Donuts
02.2019 - 11.2019
  • Oversee operations of shop, prepare, mix and fry ingredients for product and desserts, scheduling, labor and inventory control, advertising, train employees, and general paperwork
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Store Manager

Pel- State Oil Company
07.2017 - 02.2019
  • Performs inventory and weekly fuel reports
  • Responsible for store and product promotions in order to build sales, labor budgeting, responsible for truck orders, cash transactions, bank deposits
  • Schedules staff and store meetings, as well as staff work schedules
  • Responsible for recruiting, hiring, as well as terminating employees
  • Ensures employees perform shift duties and inventory counts
  • Evaluates staff performance and may counsel employees when are not performing their job duties correctly
  • Sets up work orders for store's maintenance
  • Ensures safety of staff, as well as customers
  • Opens and closes store when instructed to do so
  • Provides excellent customer service, by listening to customers' concerns and recommendations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Warehouse Worker

Louisiana Crawfish Company Inc
04.2017 - 06.2017
    • Packaged and shipped dry goods according to customer's orders
    • Ensured packages were taken to FedEx Express and FedEx ground timely to ensure good customer service
    • (seasonal job)
    • Loaded, unloaded, and moved material to and from storage and production areas.
    • Checked packages and merchandise for damage and notified vendors.
    • Performed general housekeeping and cleaning tasks.

Assistant Manager

Sonic Drive-In
06.2014 - 06.2017
  • Responsible for opening store at 5:00am
  • Managing shift workers and preparing necessary paperwork, Responsible for temper product, stocking, as well as cooking and serving as carhop when needed
  • Kept cost down, by watching labor, food cost, and directing employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Rural Carrier Associate

United States Postal Service
05.2013 - 08.2014
    • Maintained records on customers with mail forwarding and change of address requests.
    • Sorted mail according to order of address appearance for easy access in field.
    • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
    • Signed and received mail with signature requirements upon delivery and loading.
    • Followed safety protocols and regulations while driving, upholding professional service reputation.
    • Organized mail ahead of delivery runs for correct routing.

Warehouse Worker

Louisiana Crawfish
02.2014 - 07.2014
  • Packaged and shipped dry goods according to customer's orders
  • Ensured packages were taken to FedEx Express and FedEx ground timely to ensure good customer service
  • (seasonal)

Cashier and Waiter/Waitress

Sonic Drive-In
11.2011 - 03.2014
    • Provided customer service by expediting orders
    • Made drinks and desserts
    • Was responsible for taking orders to customers, as well as making cash transactions with a sense of urgency but friendliness
    • Kept work space clean according to State guidelines.
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Popeye's Chicken
02.2011 - 11.2011
    • Provided excellent customer service by filling customer's orders correctly and timely
    • Ensured customer's order was correct before they left the drive-thru window.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Waitress/Shift Manager

Shoney's Restaurant
08.2007 - 02.2011
  • Greeted customers as entered restaurant
  • Placed customers' orders Operated cash register, accepted payments from customers and gave change and receipts (Restaurant closed down)
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

GED -

Adult Education Center
Natchitoches, LA
10.2009

Skills

  • Interpersonal and Written Communication
  • Document Workflow
  • Claims Review
  • Decision-Making
  • Active Listening
  • Denied claims identification
  • Claims Processing
  • Claims reporting systems
  • Claims reviewing

Timeline

Bank Claims Analyst

TTec (Remote)
01.2023 - Current

Call Center Agent/Customer Service Representative

Teleperformance Remote
03.2022 - 11.2022

Custodial Worker

Red River Sanitors,LLC
10.2021 - 01.2022

Line Trusser

Pilgrim's Pride
09.2020 - 07.2021

Store Manager

Goodwill Industries
11.2019 - 09.2020

Store Manager

Southern Maid Donuts
02.2019 - 11.2019

Store Manager

Pel- State Oil Company
07.2017 - 02.2019

Warehouse Worker

Louisiana Crawfish Company Inc
04.2017 - 06.2017

Assistant Manager

Sonic Drive-In
06.2014 - 06.2017

Warehouse Worker

Louisiana Crawfish
02.2014 - 07.2014

Rural Carrier Associate

United States Postal Service
05.2013 - 08.2014

Cashier and Waiter/Waitress

Sonic Drive-In
11.2011 - 03.2014

Cashier

Popeye's Chicken
02.2011 - 11.2011

Waitress/Shift Manager

Shoney's Restaurant
08.2007 - 02.2011

GED -

Adult Education Center

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Andrea Washington