Kristalyn Edwards
Natchitoches,LA
Summary
-Dynamic server with a strong work ethic and exceptional customer service skills, honed at Mayeaux. Proven ability to enhance guest engagement and satisfaction through effective relationship management and menu memorization. Recognized for training new staff and fostering a collaborative team environment, ensuring seamless operations during peak hours.
-Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
5
5
years of professional experience
Work History
Server
Mayeaux
11.2024 - Current
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Managed daily transactions using POS systems to ensure accurate billing and payments.
- Collaborated with kitchen staff to ensure timely and quality food service during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on menu items, service standards, and operational procedures.
- Adapted quickly to changing priorities in fast-paced environment while maintaining efficiency.
Server
T-Johnnys on the River
05.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed customer orders accurately using point-of-sale systems.
- Trained new servers on restaurant protocols and menu items for improved efficiency.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Server
Trailboss Steakhouse
10.2021 - Current
- Resolved customer complaints promptly to enhance guest satisfaction levels.
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Implemented suggestions for menu improvements based on customer feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Factory Connection
05.2023 - 10.2023
- Led team to enhance operational efficiency through streamlined communication and process improvements.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed performance data to identify trends, informing strategic planning initiatives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cash Teller
Larry Flynt's Hustler Club
06.2022 - 08.2022
- Processed cash transactions accurately and efficiently, ensuring customer satisfaction.
- Maintained compliance with financial regulations during all cash handling procedures.
- Reconciled daily cash drawer, identifying discrepancies and resolving issues promptly.
- Trained new tellers on cash handling protocols and customer service best practices.
- Balanced cash drawer at the end of each shift, ensuring all transactions were accounted for correctly.
- Developed strong relationships with customers through excellent communication skills, fostering trust and loyalty.
- Ensured proper identification and verification procedures were followed for all transactions, reducing the risk of fraud.
Bartender
JJs Dance Hall and Lounge
06.2023 - 08.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Managed inventory levels, performing regular stock checks to optimize supply chain efficiency.
- Trained new staff on bartending techniques and customer service best practices to improve team performance.
- Handled cash transactions accurately, reinforcing trust through transparent financial practices.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Chili's Restaurant
07.2020 - 03.2023
- Developed rapport with regular customers, fostering a welcoming atmosphere and repeat business.
- Implemented feedback from management to improve service delivery and operational workflows.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Arts - Education
Bossier Parish Community College
Bossier City, LA12-2027
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Menu memorization
- Team collaboration
- Sales expertise
- Point of sale operation
- Relationship management
- Task prioritization
Timeline
Server
Mayeaux
11.2024 - Current
Server
T-Johnnys on the River
05.2024 - Current
Bartender
JJs Dance Hall and Lounge
06.2023 - 08.2025
Assistant Manager
Factory Connection
05.2023 - 10.2023
Cash Teller
Larry Flynt's Hustler Club
06.2022 - 08.2022
Server
Trailboss Steakhouse
10.2021 - Current
Server
Chili's Restaurant
07.2020 - 03.2023
Associate of Arts - Education
Bossier Parish Community College
High School Diploma -
Natchitoches Central High School