Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANDREA WEST

Caledonia

Summary

Strategic design leader with 20 years of experience across interior design, contract furniture, workplace strategy, and customer-facing solution development. Recognized for translating complex business, sales, and project requirements into creative, functional, and high-impact environments that balance design intent, product strategy, and client needs. Proven expertise in space planning, product specification, presentation development, renderings, technical drawings, and cross-functional collaboration. Trusted advisor and subject matter expert with a strong ability to lead teams, influence stakeholders, coach colleagues, and deliver differentiated solutions.

Overview

1
1
Certification
20
20
years of professional experience

Work History

Strategic Opportunities Manager - Strategic Response Team

MillerKnoll
03.2026 - Current
  • Lead and coach cross-functional team members, setting direction and enabling high-impact support for top strategic sales opportunities.
  • Independently manages projects and processes related to Opportunity Room activities, ensuring alignment with broader business objectives.
  • Serve as the primary liaison between corporate functions and field sales teams, translating sales needs into actionable support plans and product strategies.
  • Drives continuous improvement initiatives to enhance Opportunity Room processes and performance.
  • Influences internal stakeholders across departments to deliver comprehensive support and tailored solutions.
  • Choreograph customer buying event experiences and partner with sales teams to shape strategic positioning, key messages, and product recommendations.
  • Facilitates the execution and delivery of value engineering, product optimization, pricing strategy, and pre-launch/developmental product needs.
  • Provides guidance, coaching, and functional support to colleagues and team members across key stages of the selling cycle.
  • Communicates complex problems and solutions effectively to both internal and external stakeholders, including customers and vendors.
  • Led cross-functional teams to optimize product development cycles and enhance operational efficiency.

Designer - Strategic Response Team

MillerKnoll
02.2020 - Current
  • Provide consultative design services for direct-sale clients, including design development and implementation of differentiated workplace applications using Herman Miller Group and Knoll products to solve customer needs.
  • Create presentation design packages, standards catalogs, furniture drawings, renderings, and specifications for customer projects, mock-ups, and RFP responses.
  • Serve as design lead for global customer accounts, managing design standards and aligning solutions across stakeholder needs.

Elements Application Specialist

Herman Miller
03.2017 - 02.2020
  • Provided design expertise and consultation as an ancillary subject matter expert, responding to high-level customer and prospect requests for proposals and developing presentations focused on ancillary furniture solutions.
  • Designed and executed product display vignette installations for events and trade shows.
  • Managed a furniture sampling program to support product evaluation and customer engagement.
  • Researched competitive solutions and maintained market comparisons and evaluations to inform product positioning.
  • Developed and executed go-to-market training and facilitated organizational readiness for Herman Miller field sales and dealer channel teams.
  • Mentored internal and external designers on client projects.
  • Researched green building and environmental design trends to incorporate sustainability insights into education-focused projects.

Interior Designer, Level II

Steelcase, Inc
04.2013 - 03.2017
  • Translated research and insights into inspirational, functional, and on-brand product applications for educational facilities, including K-12 and higher education environments.
  • Collaborated with product development teams to conceptualize and validate product solutions through drawings, renderings, and application studies.
  • Created interior architecture and design solutions for internal and external clients, balancing functional requirements with brand and user experience goals.
  • Co-facilitated design and sales workshops, sharing Steelcase Education research, insights, and application strategies.

Project Designer

Creative Office Environments
03.2011 - 02.2013
  • Designed, specified, and managed commercial and GSA interiors projects/bids.
  • Partnered with sales reps and clients to provide complete, integrated office solutions.
  • Provided finish/material selection and coordination.
  • Provided value engineered solutions for clients' existing furniture reconfigurations.
  • Created renderings for bid and client presentation boards.
  • Promoted to Project Designer in December 2011 from SalesSupport.

Project Manager

QLCS - Quality Lighting Commercial Services
04.2010 - 02.2011

Showroom Customer Coordinator

Ferguson Enterprises
12.2009 - 04.2010

Commercial Interior Designer

Bowers + Rein
07.2008 - 10.2008

Assistant Designer/Project Manager

Eric Charles Designs
06.2006 - 07.2008

Education

Bachelor of Science - Interior Architecture

Lawrence Technological University
Southfield, MI
06-2007

Skills

  • AutoCAD, CAP Designer
  • CET Designer
  • Microsoft Office
  • Adobe Photoshop
  • Adobe InDesign
  • Sketch-up
  • Revit

Certification

  • NCIDQ - certification #32291
  • LEED, A.P

Timeline

Strategic Opportunities Manager - Strategic Response Team

MillerKnoll
03.2026 - Current

Designer - Strategic Response Team

MillerKnoll
02.2020 - Current

Elements Application Specialist

Herman Miller
03.2017 - 02.2020

Interior Designer, Level II

Steelcase, Inc
04.2013 - 03.2017

Project Designer

Creative Office Environments
03.2011 - 02.2013

Project Manager

QLCS - Quality Lighting Commercial Services
04.2010 - 02.2011

Showroom Customer Coordinator

Ferguson Enterprises
12.2009 - 04.2010

Commercial Interior Designer

Bowers + Rein
07.2008 - 10.2008

Assistant Designer/Project Manager

Eric Charles Designs
06.2006 - 07.2008

Bachelor of Science - Interior Architecture

Lawrence Technological University
ANDREA WEST