Andrea Westbrook, MSW, LICSW
Baystate Child Partial Hospitalization Program
West Springfield,MA
1
Certification
27
years of professional experience
Experienced Licensed Independent Clinical Social Worker (LICSW) with expertise in child and adolescent behavioral health, crisis intervention, clinical assessment, trauma-informed care, suicide risk evaluation, and multidisciplinary treatment coordination. Known for strong documentation, effective communication, and collaborative support in high needs settings. Aspiring to leverage clinical leadership skills to enhance team effectiveness and improve care outcomes for children and families.
Work History
Behavioral Health Clinician II
2 Years 5 Months- Conducted biopsychosocial assessments and developed individualized treatment plans for children in partial hospitalization care, tailoring interventions to meet their behavioral health needs.
- Provided comprehensive case management services, connecting clients and families to appropriate community resources and support services.
- Facilitated group therapy using evidence-based interventions to strengthen emotional regulation and coping skills.
- Collaborated with psychiatrists, nurses, educators, and families to coordinate comprehensive behavioral health services and participated in multidisciplinary treatment meetings to review goals, adjust interventions, and align care plans.
- Documented clinical progress notes, risk assessments, and treatment updates accurately and in compliance with program standards.
Mental Health Counselor
2 Years 6 Months- Facilitated therapeutic groups and structured activities focused on coping skills, emotional regulation, problem-solving, communication, and interpersonal effectiveness while fostering a safe, nonjudgmental environment for clients to discuss their thoughts, feelings, experiences, and concerns.
- Collaborated with interdisciplinary team members to coordinate behavioral support and daily clinical programming, ensuring consistent and effective client care.
- Recognized escalating behaviors and emerging safety concerns, implementing appropriate de-escalation techniques and crisis response strategies in accordance with program procedures.
- Observed, assessed, and documented client behaviors, participation, emotional presentation, and responses to therapeutic interventions; maintained detailed clinical notes to track patient progress throughout treatment.
Case Manager
2 Years 3 Months- Manage a caseload of 12–14 children in foster care, coordinating services from placement through discharge and monitoring placement progress to promote stability and positive outcomes.
- Maintain collaborative relationships and consistent communication with children, foster parents, schools, therapists, guardians, caseworkers, and community agencies to coordinate care and address emerging concerns.
- Conduct and document weekly in-home assessments to evaluate child adjustment, placement stability, safety, and ongoing service needs; develop, implement, and review individualized treatment plans in collaboration with clients, foster parents, caseworkers, and therapists.
- Build rapport with children and foster families by providing guidance, advocacy, emotional support, and connections to community resources; respond promptly to crises and communicate concerns to the care team to ensure client safety and well-being.
Lead Bartender/Manager
22 Years 8 Months- Interviewed, selected, trained, supervised, and supported staff while fostering a collaborative team environment, promoting staff development, performance, retention, accountability, communication, and teamwork.
- Managed daily operations, upheld service standards, and maintained high levels of customer service and guest satisfaction while professionally and efficiently resolving customer and employee concerns.
- Developed and implemented marketing strategies to increase sales and profitability while managing operating costs, implementing safety practices, and reducing workplace injuries and accidents.
Education
Master of Science - Social Work
- 4.0 GPA
Bachelor of Science - Social Work
- Dean's List 2014-2015
Skills
Clinical assessment
Crisis intervention
Time management and prioritization
Cultural competence
Behavioral Intervention Techniques
Trauma-informed care
Clinical documentation
Team collaboration
Problem-solving
Effective communication
Conflict resolution
Professional accountability and ethical decision making
Certification
Licensed Independent Clinical Social Worker (LICSW)
Massachusetts Board of Registration of Social Work- License #LICSW1145076
Timeline
Behavioral Health Clinician II
Baystate Child Partial Hospitalization Program
05.2024 - CurrentRead More
Mental Health Counselor
Baystate Child Partial Hospitalization Program
11.2021 - 05.2024Read More
Case Manager
Northeast Center for Youth and Families
08.2019 - 11.2021Read More
Lead Bartender/Manager
Bino Inc.
07.1999 - 03.2022Read More
Saint Louis University
Master of Science from Social Work
Read More
College of Our Lady of The Elms
Bachelor of Science from Social Work
Read More
Certifications
Physical/Psychological Management Training (P.M.T.)- November 2021-current