ANDREA WHITE
De Soto,MO
Summary
Having been in the banking and mortgage world for more than a decade I have a unique prospective on data; how to focus on the facts to make clear concise decisions. Being a trainer for multiple companies in many industries has provided me with insights to employee behavior and made me a point of contact. The split positions I have held have helped me understand multiple business layers within a company leading to more effective and lucrative resolutions.
Overview
12
12
years of professional experience
Work History
Licensed Loan Officer
Bank Of England Mortgage
06.2023 - Current
- Assisted customers in understanding loan terms and conditions to make informed decisions
- Developed and implemented marketing campaigns to attract new customers
- Evaluated loan requests and documents to verify accuracy and completeness
- Explained very technical financial information to applicants in easy to understand language
- Assisted customers in understanding loan terms and conditions to make informed decisions
Delmar - Executive Loan Officer Assistant, Trainer
Delmar Mortgage
02.2021 - 04.2023
- Support specialist, and Encompass trainer
- Provided encompass support to entire company, simultaneously handled mortgage loans for three company owners, and trained new hires
- Assisted top 5 mortgage loan producers
- Supported loan officers, assistants and processors with scenarios and systematic solutions
- Supported productivity increase and business growth through new hire training and mentoring
- Operated in compliance with laws and regulations and adhered to lending compliance guidelines for licensed loan originator assistant
- Analyzed and justified decisions (approvals/rejections) and report on them
- Marketed, planned and attended events to maintain or attract new leads
- Set up files using loan officer checklist and submitted on-time for processing
- Identified customer needs and matched them with appropriate solution
- Developed referral networks, attend meetings, identify new
Licensed Loan Officer Assistant
Homestar Financial
10.2019 - 02.2021
- Operated in compliance with laws and regulations and adhered to lending compliance guidelines for licensed loan originator assistant
- Analyzed and justified decisions (approvals/rejections) and report on them
- Marketed, planned and attended events to maintain or attract new leads
- Set up files using loan officer checklist and submitted on-time for processing
Loan Officer
Bank Star
11.2018 - 10.2019
- Identified customer needs and matched them with appropriate solution
- Developed referral networks, attend meetings, identify new sales opportunities and methods
- Analyzed and determined best route for clients and bank
- Advised clients on mortgage, auto and personal loans
- Processed loan applications and monitored progress from start to finish
Relationship Banker
BMO Harris Bank
08.2018 - 10.2018
- Engaged in conversational interviewing to provide support during all stages of client's financial lives
- Recommending and explained banking services and products based on client need
- Resolved customer complaints and disputes to maintain satisfaction and loyalty
Personal Banker/Small Business Banker
Chase Bank
08.2011 - 05.2018
- Performed in an multi role environment: Personal Banker, Small Business Specialist, Manager on Duty, Diversity Council Member, Notary and provided in branch training
• Forecasted branch operations to order currency, disclosures and supplies
•Maintained knowledge of current banking rules, regulations and company policies to ensure compliance
• Developed and executed mentorship program
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Education
Bachelor of Science - Marketing/General Business/Economics
Western Michigan University
Kalamazoo, MIBachelor of Science - Textiles And Apparel Studies/Merchandising
College of Education- Western Michigan University
Kalamazoo, MIAssociate of Science - General
Delta College
Bay City, MISkills
- Financial Information
- Sales Expertise
- Business Development
- Mortgages and Loans
- Lending Regulations
- Loan Product Promotion
- Suggestive Selling
- Organizational Efficiency
- Lead Simulations
- Client Relations
- Coaching and Mentoring
- Staff Development
Timeline
Licensed Loan Officer
Bank Of England Mortgage
06.2023 - Current
Delmar - Executive Loan Officer Assistant, Trainer
Delmar Mortgage
02.2021 - 04.2023
Licensed Loan Officer Assistant
Homestar Financial
10.2019 - 02.2021
Loan Officer
Bank Star
11.2018 - 10.2019
Relationship Banker
BMO Harris Bank
08.2018 - 10.2018
Personal Banker/Small Business Banker
Chase Bank
08.2011 - 05.2018
Bachelor of Science - Marketing/General Business/Economics
Western Michigan University
Bachelor of Science - Textiles And Apparel Studies/Merchandising
College of Education- Western Michigan University
Associate of Science - General
Delta College
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