Monica Malfavon
Buckeye,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Licensed Loan Officer
Tri Pointe Connect
12.2021 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Direct lender/joint venture team for new builds.
Licensed Loan Officer
Loan Depot
12.2020 - 12.2021
- Specialized in refinancing existing mortgages for lower rate and equity purposes.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed and implemented marketing campaigns to attract new customers. Referrals.
- Collaborated with other departments to promptly process loan applications.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Advised clients on mortgage, education and personal loans.
Debt Consultant
Freedom Debt Relief
01.2016 - 12.2020
- Interviewed clients by telephone or in-person to gather financial information.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Calculated clients' available monthly income to meet debt obligations.
- Ranked top tier status within two to three months of start date.
- Was third place from all new hires starting January 2016 thru December 2016.
- Top 10% in closing and generating new business (referrals)
- High performer in both English and Spanish markets
Senior Enrollment Counselor
University Of Phoenix
03.2007 - 12.2015
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Exceptional student retention
- Adherence to high level federal regulations and meeting or exceeding quality assurance
guidelines to recorded conversations around enrollment and financial aid practices.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ12.2013
Skills
- Billingual
- Lending Regulations
- Government Standards
- MS Office Expertise
- Property Evaluation
- Retail Mortgages
- Sales Expertise
- Federal Statutes
- Risk Management Assessments
- Regulatory Compliance
- Anti Money Laundering (AML)
- Economics Understanding
Timeline
Licensed Loan Officer
Tri Pointe Connect
12.2021 - Current
Licensed Loan Officer
Loan Depot
12.2020 - 12.2021
Debt Consultant
Freedom Debt Relief
01.2016 - 12.2020
Senior Enrollment Counselor
University Of Phoenix
03.2007 - 12.2015
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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