Andrea Wise
Lake Wales,FL
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated. Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
18
18
years of professional experience
Work History
Veterinary Assistant
Compassion Animal Hospital
01.2023 - Current
- Collected and prepared specimens and samples for outside laboratory analysis.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Greet customers & schedule appointments.
Janitor
Thor Property Maintenance
05.2006 - Current
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Reported damages and hazardous conditions to management for further action.
- Checked in and stocked inventory throughout facility.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Maintained floor cleaning and waxing equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Veterinary Receptionist
Dunham Animal Hospital
01.2020 - 01.2023
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Conducted patient intake interviews, recording and documenting relevant information.
- Invoiced patients accurately in line with charging guidelines.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Helped patients complete necessary medical forms and documentation.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Veterinary Assistant
Lake Wales Animal Hospital
07.2016 - 01.2020
- Collected and prepared specimens and samples for outside laboratory analysis.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Performed testing and completed blood counts.
- Restrained animals for examination and treatment.
Education
Cosmetology
Ridge Technical College
Winter Haven, FL05.2009
High School Diploma -
Fort Meade Middle Senior High School
05.2006
Skills
- Urgent Care
- Intravenous catheterization
- Basic Animal Care
- Parasite control
- Dental Prophylaxis
- Canine health issues
- Preventative Medicine
- Lab operations
- Medication Administration
- Physical Examinations
- Emergency Room Procedures
- Surgical procedures and support
- Animal Grooming
- Client Communication
- Effective Multitasking
- Medical Records Verification
- Clerical Support
- Records Management
- Electronic Medical Records
- Medical billing and coding
- Basic Life Support for Health Care Providers
- Client Relations
- Referral Verification
- Prioritization
- Telephone Etiquette
- Patient Health Information Access
- Problem-Solving
- Teamwork and Collaboration
- Workflow Optimization
- Documentation Review
Timeline
Veterinary Assistant
Compassion Animal Hospital
01.2023 - Current
Veterinary Receptionist
Dunham Animal Hospital
01.2020 - 01.2023
Veterinary Assistant
Lake Wales Animal Hospital
07.2016 - 01.2020
Janitor
Thor Property Maintenance
05.2006 - Current
Cosmetology
Ridge Technical College
High School Diploma -
Fort Meade Middle Senior High School
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