Andrea Worster
Ellicottville,NY
Summary
To obtain a professional position as an advocate for humanity, With fifteen years of experience with Mental and Physical health. Exceptional communication skills, devoted to providing and implementing effective resolutions for all life situations. Works well without micromanaging. Remarkably flexible and adaptable, transferable skills and well-rounded to most settings in day to day life.
Overview
11
11
years of professional experience
Work History
Front Desk-Housekeeping-Landscaper
Edlweiss Lodge
06.2024 - Current
- greeting and welcoming guests, handles all negative situations, provides solutions, adequately perform computer skills, receiving and delivering all incoming, outgoing mail and packages, answering all calls and directing as needed, scheduling, coordinating office activities.
- organizes rooms, adhere to strict health and safety requirements. Ensure privacy and safety, check replace stock, change linens, vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, mop floors , wash dishes, laundry, and boosts employee morale.
- maintain grounds by trimming, weeding, general clean up and maintaining walkways for safety.
Event Coordinator (Part time)
Seneca/Allegany Resort & Casino
05.2024 - Current
- Marketing and merchandising plans, audio-video components, participants & performing guest logistics, providing high-value service to performers & guests-nurturing partnerships with all involved in event, achieve organizational goals by working seamlessly with other departments, demonstrates excellent interpersonal skills, including customer service, in a fast paced environment, assist with ticketing administration and issues, maintain importance of monitoring 21+ laws, monitor & assist seating process: be able to re-seat people if necessary, adhere to policy and guidelines regarding information to all organizational staff, smile, be friendly, maintain pleasant interactions, have fun, but remain professional at all times
Snow Sports and Guide
Holimont All-Season Fun
12.2023 - 03.2024
- Family-friendly atmosphere enables students to make life-long friendships all while developing their technical skills, ski/snowboard program focuses on the instruction and guidance for adults and children with disabilities, clinics are just the thing to keep you motivated and on the path of progression
- Learn the confidence and freedom to carve up any slope for increased life longskills, teach students to load and unload lifts and physically assist children with the process, supervise children at all times in class and assist during anytime children our in Holimont care
Mental Health Therapist
Connecting Communities in Action
09.2021 - 12.2023
- Assessment and evaluation of Mental Health (MH) clients presenting for services, screening and risk assessment of MH clients, for initial intakes, complete all necessary assessments, participation in multi-disciplinary treatment team meetings, case management including coordination of care
MH-IDD Therapist
Beacon Light Behavioral Health Systems
10.2018 - 09.2021
- Participate as necessary in group, family, intra-agency, inter-agency community-based or family-based meetings, implement various treatments, behavior interventions, and protocols to provide guidance and appropriately address client behaviors, passing Medication to residents at specified times
Supervisor
Prospect House
07.2016 - 10.2018
- Provide supervision and support of individual employees, including interns, and facilitators
- Provide training opportunities for employees as needed, maintain clinical oversight of program, and complete staff evaluations in conjunction with the program manager, review and sign all provider progress notes/treatment plans, providing feedback as necessary, and ensure documentation is completed in a timely manner, Supervisor of MICA(Mentally Ill Chemically Addicted) Program, assisted clients with weekly trips to AA meeting and various community engagements
Mental Health Associate
Clara Maass Medical Center Psychiatric Floor
03.2014 - 10.2018
- Counsel with emphasis on prevention, promote optimal mental and emotional health through groups and individual sessions, counsel on family, parenting, stress management, self-esteem, and anger issues
Case Management IV
Mental Health Association
01.2015 - 07.2016
- Discharge planner for State Psychiatric Hospitals, intake assessment, benefit assessment, goal setting, progress monitoring, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals
Mental Health Associate
Monmouth Medical Center
09.2013 - 03.2014
- Complete physical checks and monitor patients to detect unusual or harmful behavior, record patient info, individual counsel, vital signs, behavior, groups, progress notes, organize, supervise, or encourage patient participation in social and educational events
Education
Master’s in Mental Health Counseling -
University at Buffalo
12.2012
Bachelors in Applied Science, Culinary Nutrition Program -
Johnson & Wales University
05.2005
Skills
Active Doer, social intelligence, sense making, action bias, adaptive thinking, problem solver, exceptional communication, people skills, multitasker, patience, initiative, self motivation, and creativity
Additional Information
Throughout Covid, while working with Beacon Light Behavioral System, workday flexibility became the norm. All staff had multiple roles throughout the days. Including occupational, physical and speech therapists, food service providers, technical support, gym teachers, school teachers, tutors, and most importantly their friends.
Timeline
Front Desk-Housekeeping-Landscaper
Edlweiss Lodge
06.2024 - Current
Event Coordinator (Part time)
Seneca/Allegany Resort & Casino
05.2024 - Current
Snow Sports and Guide
Holimont All-Season Fun
12.2023 - 03.2024
Mental Health Therapist
Connecting Communities in Action
09.2021 - 12.2023
MH-IDD Therapist
Beacon Light Behavioral Health Systems
10.2018 - 09.2021
Supervisor
Prospect House
07.2016 - 10.2018
Case Management IV
Mental Health Association
01.2015 - 07.2016
Mental Health Associate
Clara Maass Medical Center Psychiatric Floor
03.2014 - 10.2018
Mental Health Associate
Monmouth Medical Center
09.2013 - 03.2014
Master’s in Mental Health Counseling -
University at Buffalo
Bachelors in Applied Science, Culinary Nutrition Program -
Johnson & Wales University
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