Andrea Zaitouna
Troy
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Janineh Plastic Surgery and in banking roles. Expert in cash management and bilingual communication (Chaldean), I excel in fostering client relationships and professional service. Achieved significant improvements in patient and customer care through exceptional service and efficiency.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Janineh Plastic Surgery
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Customer Experience Banker
Huntington National Bank
08.2021 - 07.2023
- Assisted customers with setting up or closing accounts, Transactions, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Vault teller and ATM teller
- Excellent customer experience
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Chemical Bank
12.2020 - 08.2021
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking c
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
Teller
TCF National Bank
10.2019 - 12.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
Avondale High School
Auburn Hills, MI06.2019
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Cash handling and management
- Friendly
- Banking
Affiliations
- Summer time church volleyball coach
- Church volunteer
Timeline
Medical Assistant
Janineh Plastic Surgery
09.2023 - Current
Customer Experience Banker
Huntington National Bank
08.2021 - 07.2023
Teller
Chemical Bank
12.2020 - 08.2021
Teller
TCF National Bank
10.2019 - 12.2020
High School Diploma -
Avondale High School