Andrea Zambrano

- Patient care and excellent communication skills, capable of defusing difficult situations with quick problem solving and resolutions.

- Ability to handle faxing and work with medical records especially involving pre-op appointments.

- In-basket messaging experience.

- Proficient comprehension of insurances and coverages/verifications.

- Knowledge of specialty referrals as well as Site specific insurances

- Able to adapt to new updates/programs and integrate them effectively into everyday work use.

- Constant communication with the clinical team and other/outside departments as needed to ensure proper workflows and ensure proper patient care.

- Schedule and rescheduling based on the needs of a patient's care and directing them to the correct provider for their treatments/conditions.

- Highly capable of following provider templates and provider scripts when scheduling patients.

- Training new staff members.

- Emergency and surgical scheduling

- Knowledge of providing pre-op and post-op care instructions.

- pre authorizations as well as same-day authorizations, scheduling and rescheduling accommodations, working with multiple provider’s schedules

- Radiology: CT Scans, Panoramics, Focused X-ray scans, Endodontics, Alginate impressions, Oral Surgery, Invisalign training, Periodontics, Phone Skills, Sterilization Skills, Temporary Crown Fabrication, Whitening in office, Computer software: eaglesoft & dentrix, mouth guard fabrication, pediatrics.

- Stand-in office manager, Head Dental assistant and Front Desk.

- Knowledge of providing pre-op and post-op care instructions for patients.

- History of emergency and surgical scheduling for multiple providers

- Pediatric care.

- History of working with Specialty insurances as well as site-specific insurances.

- Ability to receive and send out referrals as well as create specialty letters for patients and administration.

- pre authorizations as well as same-day authorizations, scheduling and rescheduling accommodations, working with multiple provider’s schedules,

- Dental knowledge and experience: Panoramic/Focused X-ray scans, Endodontics, Alginate impressions, Oral Surgery, Invisalign training, Periodontics, Phone Skills, Sterilization Skills, Temporary Crown Fabrication, Whitening in office, Computer software: eaglesoft & dentrix, mouth guard fabrication, pediatrics

- Training new staff members