Andrea Zavala Ponce
Sylmar,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Truecare For Pets
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist
Mission Veterinary Clinic
08.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Front End Associate
Amazon Fresh
10.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Seasonal Worker
Bath And Body Works
10.2019 - 01.2020
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
Seasonal Worker
Finish Line
10.2019 - 01.2020
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
- Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
Education
High School Diploma -
Assurance Learning Academy
12502 Van Nuys Blvd Pacoima CA 91331Associate of Arts - Business Administration
Santa Monica College
Santa Monica, CA05.2026
Skills
- Payment Processing
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Typing Speed
- Service-oriented mindset
- Money Handling
- Basic Math Competence
Certification
Title IX Prohibits Sexual Assault & Domestic Violence Prevention - December 2023 - Is a Federal civil rights law that prohibits discrimination on the basis of sex in education programs and activities.
Languages
Spanish
Full Professional
Timeline
Receptionist
Truecare For Pets
04.2023 - Current
Receptionist
Mission Veterinary Clinic
08.2021 - 03.2022
Front End Associate
Amazon Fresh
10.2020 - 07.2021
Seasonal Worker
Bath And Body Works
10.2019 - 01.2020
Seasonal Worker
Finish Line
10.2019 - 01.2020
High School Diploma -
Assurance Learning Academy
Associate of Arts - Business Administration
Santa Monica College
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