Andrea Zaytuna
Commerce Twp,MI
Summary
Dynamic professional with a proven track record in insurance policy sales and exceptional client service, honed at Assurance IQ. Skilled in building relationships and leveraging in-depth product knowledge to meet diverse customer needs. Demonstrates strong organizational skills and a commitment to continuous professional development. Achieved significant customer satisfaction through effective communication and needs assessment.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Assurance IQ
2023.02 - 2024.05
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Administrative Assistant
Birmingham Cosmetic Surgery
2020.02 - 2022.07
- Stored office supplies and kept meticulous inventory.
- Met legal requirements by correctly completing important forms.
- Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating record transfers.
- Helped appointments flow smoothly by offering skilled support to licensed nursing professionals and practitioners.
- Greeted patients and visitors to determine needs and direct accordingly.
- Updated patient medical records with direct intake information and transcribed practitioner messages.
Seasonal Educator
Lululemon Athletica
2019.11 - 2020.01
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Developed and implemented tailored service plans to the needs of particular clients.
- Accepted and processed customer payments in cash, credit cards and store gift cards.
- Evaluated the customers' needs and provided service options to meet their requirements.
Waitstaff
Fox Run Retirement Community
2017.06 - 2018.06
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Cashier
Mitch’s Liquor, Subs, and Pizza
2017.06 - 2018.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School -
Walled Lake Central High School
Commerce Township, MISkills
- Insurance Policy Sales
- In-depth product knowledge
- Building Relationships
- Client Service
- Needs Assessment
- Customer Service
- Sales
- Communication Skills
- Computer Skills
- Cash Handling
- Organizational Skills
- Time Management
- Inventory Management
- Appointment Preparation
- File Maintenance
- Record Keeping
Timeline
Life Insurance Agent
Assurance IQ
2023.02 - 2024.05
Administrative Assistant
Birmingham Cosmetic Surgery
2020.02 - 2022.07
Seasonal Educator
Lululemon Athletica
2019.11 - 2020.01
Waitstaff
Fox Run Retirement Community
2017.06 - 2018.06
Cashier
Mitch’s Liquor, Subs, and Pizza
2017.06 - 2018.06
High School -
Walled Lake Central High School
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