Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
Andrea Zertuche

Andrea Zertuche

San Antonio,TX

Summary

Dynamic retail professional with a proven track record at Andrea's Fashion Shop (Family Owned Business), excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through personalized assistance and effective communication. Reliable and empathetic, I foster strong client relationships, driving repeat business and loyalty while maintaining a clean and organized shopping environment.


Overview

5
5
years of professional experience

Work History

Retail Worker

Andrea's Fashion Shop
01.2020 - Current
  • Implemented visual merchandising strategies, improving product presentation and customer engagement.
  • Promoted sales initiatives through effective communication of promotions and product knowledge to customers.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Cashier

Andrea's Fashion Shop
01.2020 - Current
  • Processed customer transactions efficiently and accurately, ensuring seamless checkout experiences.
  • Maintained up-to-date knowledge of products and promotions to enhance customer service interactions.
  • Assisted in training new cashiers on operational procedures and customer engagement techniques.
  • Resolved customer inquiries and complaints promptly, promoting a positive shopping environment.
  • Managed cash register operations, including cash handling and balancing end-of-day reports.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree - Business Management

KIPP Somos Collegiate
San Antonio, TX
05-2026

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Store cleaning
  • Cash handling accuracy

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Worker

Andrea's Fashion Shop
01.2020 - Current

Cashier

Andrea's Fashion Shop
01.2020 - Current

No Degree - Business Management

KIPP Somos Collegiate

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