Summary
Overview
Work History
Education
Skills
Languages
Musical Experience
Leadership Experience
Education
Timeline
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Andrea Zubieta

Philadelphia,PA

Summary

Dynamic and results-driven professional with a proven track record at Papa John's Pizza, excelling in customer service and team collaboration. Adept in social media marketing and project coordination, I leverage strong leadership and organizational skills to enhance operational efficiency and drive engagement. Eager to contribute creativity and critical thinking to future endeavors.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

1
1
Language
5
5
years of professional experience

Work History

Assistant General Manager

Papa John's Pizza
05.2026 - 08.2026
  • Streamlined operational workflows to enhance efficiency in daily restaurant activities.
  • Mentored team members on customer service standards and food safety protocols.
  • Managed inventory levels, ensuring optimal stock availability and minimizing waste.
  • Developed training materials to onboard new staff and improve overall performance.
  • Oversaw scheduling to align staffing needs with peak business hours effectively.
  • Implemented cost-control measures that enhanced profitability while maintaining quality standards.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Team Member

Papa John's Pizza
05.2024 - 01.2026
  • Collaborated with team members to ensure timely order fulfillment.
  • Operated kitchen equipment during rush hours to ensure uninterrupted service.
  • Handled customer inquiries and resolved complaints to enhance customer satisfaction.
  • Resolved customer complaints over the phone and in person.
  • Prepared high-quality pizzas according to company recipes and standards.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Managed inventory processes, including stock rotation and supply ordering, to maintain optimal stock levels.
  • Operated cash registers for efficient payment processing.

Retail sales employee

EarthBound Trading Co.
01.2022 - 01.2023
  • Ensured customer satisfaction through effective communication
  • Oversaw till management to ensure smooth and accurate transactions
  • Managed stock levels and organized inventory to enhance product accessibility
  • Restocked products to maintain optimal inventory levels
  • Cleaning the store.

Education

Bachelor of Arts - Music Education

Temple University
Philadelphia, PA
05-2029

High School Diploma -

Lake Nona High School
Orlando, FL
05-2025

Skills

  • Project coordination
  • Client interaction
  • Social media marketing
  • Social media expertise
  • Creativity
  • Team collaboration
  • Organizational abilities
  • Attention to detail
  • Communication strategies
  • Oral and written communication
  • Bilingual communication
  • Phone etiquette
  • Eagerness to learn
  • Critical thinking
  • Management skills
  • Team support
  • Team support qualities
  • Phone etiquette
  • Operations management

Languages

Spanish
Professional

Musical Experience

LNHS Wind Ensemble (08/2022-05/2025): Bass Clarinet & Contrabass Clarinet

  • 1st chair Bass clarinetist and Contrabass player for the top audition band at Lake Nona.

LNHS Jazz Band AM (08/2023-05/2025): Baritone Saxophone

  • Baritone saxophonist for the top Jazz audition band at Lake Nona. Performed with very talented and competitive sax players.

OCPS All-County Concert Band (2023): 3rd Chair Tenor Saxophonist

  • Auditioned and selected for the All-County Concert band; under the direction of guest clinician Dr. Chandler Wilson rehearsed and performed a challenging program of music.

USF Festival of Winds (2023): 3rd Chair Bass Clarinetist

  • Nominated by LNHS Band Director, Michael Weintraub, and selected to participate in the festival. Under the direction of Dr. William Wiedrich, rehearsed and performed a rigorous program of music.

OCPS All-County Symphonic Band (2024): 3rd Chair Bass Clarinetist

  • Auditioned and selected for the All-County Symphonic band, under the direction of guest clinician Dr. Alfred Watkins, performed and rehearsed a rigorous program of music.

FSU Summer Camps Concert Bands: Week 2 (2024): 1st Chair Bass Clarinetist

  • Auditioned and selected as first chair in the Wind Symphony, under the direction of Dr. Patrick Dunnigan and Dr. David Plack, performed and rehearsed a rigorous program of music.

FSU Tri-State Honor Band (2024): 1st Chair Bass Clarinetist

  • Nominated by LNHS Band Director, Michael Weintraub, and selected to participate in the festival. Under the direction of Dr. Devan Moore, rehearsed and performed a rigorous program of music.

OCPS All-County Symphonic Band (2025): 1st Chair Bass Clarinetist

  • Auditioned and selected for the All-County Symphonic band, under the direction of guest clinician Dr. John K. Southall, prepared and performed a rigorous program of music.

Leadership Experience

LNHS Band Leadership Team, Operations Crew (08/20232-05/2024):

  • Helped Operations sergeants set up field for after-school rehearsals.
  • Putting away uniforms and shako boxes after football games.
  • Grabbing instruments and equipment for sergeants to load onto the trailer and truck.
  • Collaborated with team members to ensure efficient workflow during events.
  • Supported setup and breakdown of equipment for sports and school events.

LNHS Band Leadership Team, Operations Sergeant (08/2024-05/2025):

  • Managed all logistical aspects of the band.
  • Managing uniforms and shakos, handling equipment and setting up for rehearsal.
  • Loading equipment and instruments into trailers and trucks.
  • Managed crew and held meeting to discuss ways to improve as a team.
  • Assigning instruments and lockers.
  • Keeping instrument and locker inventory.
  • Ensuring all students have Instrument rental paperwork, keeping files of said paperwork.
  • Making copies of music and forms.
  • Doing inventory audits and ensuring all instruments work properly.
  • Implemented process improvements to reduce operational bottlenecks and delays.
  • Developed standard operating procedures to maintain consistency in operations.
  • Facilitated cross-departmental communication to improve collaboration on projects.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

LNHS Band Media Team, Head of Media (08/2022-05/2025):

  • Coordinated social media campaigns to effectively promote band activities and achievements.
  • Led media production for events, enhancing overall audience engagement.
  • Developed communication strategies to foster community interaction and participation.
  • Collaborated with faculty to integrate media into educational programs for enhanced learning.
  • Maintained up-to-date knowledge of current trends in the media industry to inform strategies.
  • Identified areas for improvement in existing processes related to media operations.

Education

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Timeline

Assistant General Manager

Papa John's Pizza
05.2026 - 08.2026

Team Member

Papa John's Pizza
05.2024 - 01.2026

Retail sales employee

EarthBound Trading Co.
01.2022 - 01.2023

Bachelor of Arts - Music Education

Temple University

High School Diploma -

Lake Nona High School
Andrea Zubieta