ALAN MYCHAEL MEYERS
Atlanta,GA
Summary
Assistant General Manager with 8+ years of experience in optimizing dealership operations and elevating customer satisfaction. Demonstrates visionary leadership in team management and operational strategies, leveraging innovative solutions to streamline processes and achieve sustainable success. Passionate about driving performance and compliance in the automotive industry.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
DriveTime
Atlanta, Georgia
09.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant Business Office Manager/Manager's Assistant
CarMax
Stockbridge, Georgia
05.2021 - 09.2023
- Lead team to enhance service quality and dealership efficiency, boosting customer satisfaction.
- Ensure dealership operations align with policies, maintaining high compliance standards.
- Implement strategies to optimize operations, achieving measurable improvements in efficiency.
- Coordinate team efforts for seamless functions and engagement, driving positive customer interactions.
- Enhanced customer service protocols, leading to improved customer retention rates and a noticeable increase in positive feedback.
- Fostered a team-oriented environment, facilitating knowledge sharing that strengthened team dynamics and improved overall performance.
- Ensure accuracy in sales paperwork for 3000+ transactions, achieving 98% contract approval rate.
- Audit and correct sales contracts, reducing errors and enhancing compliance.
- Manage car auctions, boosting participation and sales volume.
- Coordinate onboarding, improving new hire integration and retention.
- Organize dealership events, fostering team collaboration and engagement.
Operations Manager
Marriott International, Inc.
Atlanta, Georgia
04.2016 - 10.2020
- Managed hotel operations, boosting guest satisfaction through service quality improvements.
- Coordinated with leaders to ensure compliance, achieving high operational standards.
- Enhanced team performance, cultivating a culture of excellence and accountability.
- Implemented initiatives to improve operational efficiency and guest experience.
- Directed daily operations, ensuring seamless service delivery across departments.
Corporate Event Manager
Coca-Cola Company
Atlanta, Georgia
09.1998 - 08.2015
- Planned and managed corporate events, ensuring alignment with objectives and budget.
- Led event team to execute projects, achieving measurable success in logistics management.
- Enhanced event design and execution, contributing to significant improvements in sponsorship engagement.
- Facilitated cross-departmental collaboration to enhance event execution, resulting in seamless logistics and improved stakeholder satisfaction.
Education
MASTER OF SCIENCE - BUSINESS ADMINISTRATION (MBA)
New York University
BACHELOR OF ARTS - FINANCE AND ACCOUNTING
Morehouse College
Skills
- Workforce development
- Sales effectiveness
- Dealership Operations
- Management
- Human Resources
- Event coordination
- Team Leadership
- Operational efficiency management
- Project coordination
- Contract Processing
- Staff management
- Operations management
- Staff development
- Team leadership skills
- Employee relations
- CRM expertise
- Human resources management
- Sales techniques
- Vendor management expertise
- Customer retention
- Sales coaching
- Business operations
- Team leadership strength
- Customer service
- Staff hiring
- Effective leader
Additional Information - Community Service
- The Life Church of Atlanta, Pastors Adjutant, New Member Orientation, Associate Pastor
- Hosea Helps
- Georgia State Prison Ministry
Personal Information
Title: Assistant General Manager
Timeline
Assistant General Manager
DriveTime
09.2023 - Current
Assistant Business Office Manager/Manager's Assistant
CarMax
05.2021 - 09.2023
Operations Manager
Marriott International, Inc.
04.2016 - 10.2020
Corporate Event Manager
Coca-Cola Company
09.1998 - 08.2015
BACHELOR OF ARTS - FINANCE AND ACCOUNTING
Morehouse College
MASTER OF SCIENCE - BUSINESS ADMINISTRATION (MBA)
New York University