Magen Dilworth Martin
Birmingham,AL
Summary
Professional Experience Maker with a solid background in operational management, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments within sports and entertainment.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Sodexo Live!
Birmingham, AL
08.2024 - Current
- Streamlined Excellence in Experience through resource allocation and optimization within Convention Catering, Clubs and Premium Services.
- Oversaw budget management, ensuring alignment with organizational goals and profitability targets.
- Evaluated operational workflows, identifying areas for increased efficiency and cost reduction.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Led planning and execution of large-scale banquet events, ensuring seamless operations and guest satisfaction.
- Coordinated logistics for food service, vendor management, and event setup to optimize efficiency.
- Trained and mentored staff on service standards and operational procedures for consistent performance.
- Developed creative menu options in collaboration with culinary team to enhance guest experience.
- Enhanced client relationships through effective communication and tailored event solutions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Designed and executed themed decor installations for various events, enhancing overall ambiance and guest experience.
- Led training sessions for junior staff on design principles and installation techniques, fostering skill development.
General Manager
Titans Press Box BNA International, Sodexo Live!
Nashville, TN
09.2023 - 09.2024
- Launched Inaugural Food & Beverage Operations at BNA International Airport to include Titans Press Box, Voodoo Donuts, and Kitty Hawk Grab & Go and Music City Merchandise.
- Developed and implemented strategies to increase sales and profitability.
- Implemented strategic initiatives that improved operational efficiency across multiple departments.
- Directed daily operations to enhance service delivery and customer satisfaction.
- Established key performance indicators to measure effectiveness of service strategies.
- Collaborated with cross-functional teams to streamline processes and enhance guest experiences.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Funtown Splashtown USA Sodexo Live!
Saco, ME
04.2023 - 10.2023
- Implemented sales and service strategies to maximize event revenue and guest retention.
- Created signature items to enhance product branding.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Concessions
The University of Tennessee Aramark
Knoxville, TN
08.2022 - 04.2023
- Oversaw the deployment of the first ever point of sale system within the 102-year-old Neyland Stadium with the implementation of 600+ Clover Flex devices.
- Managed daily operations of point-of-sale systems, ensuring optimal performance and user satisfaction.
- Trained and mentored team members on POS procedures and best practices to enhance customer service.
- Achieved three record breaking sales records companywide with SEC football POS operational plans by 30%.
- Directed operational strategies to enhance concession service delivery across campus events.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager, Athletic Dining
The University of Tennessee Aramark
Knoxville, TN
08.2021 - 08.2022
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conceptualized and opened the Athlete Action Station, educating student athletes with life tools while making their own meals with fresh ingredients daily during meal services.
- Collaborated with chefs to create innovative recipes aligned with dietary restrictions and preferences.
- Conducted cost analysis on menu items to maximize profitability while maintaining high culinary standards.
- Trained junior staff on menu specifications, preparation techniques, and presentation standards to ensure consistency.
- Utilized data-driven insights to analyze the performance of various menu items, enabling informed decisions on which dishes to emphasize or retire from future offerings.
- Increased overall dining experience quality by coordinating with front-of-house personnel for seamless service delivery.
- Coordinated themed events, curating unique menus that catered specifically to the occasion''s atmosphere or cultural context.
- Planned nutritious meal options for individuals with various health needs and conditions through coordination with Nutritionists.
General Manager
The Birmingham Jefferson Convention Complex, Centerplate
Birmingham, AL
02.2019 - 07.2021
- Managed the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans, and forecasts.
- Forecasted financial outlook mitigating enterprise risk and compiling performance, productivity, and customer satisfaction data.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Added 150k in EBIT during my first year in the role.
- Administered financial management, reported finances to senior management and analyzed payroll, receipts and accounts payable and accounts receivable activities.
- Maximized time and employee productivity, consolidating data, payroll, and accounting programs into centralized systems.
- Served as company linchpin with client, leading to early contract renewal and extension.
- Mentored team leaders to foster professional growth and improve performance outcomes.
- Led budget management efforts, ensuring resource allocation aligned with organizational goals.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Director of Operations
The BJCC, Centerplate
Birmingham, AL
01.2018 - 02.2019
- Contributing member of inaugural team in account acquisition.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Established and monitored quality assurance standards to achieve operational excellence.
- Developed and implemented innovative menus aligned with seasonal trends and customer preferences.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Implemented strategic initiatives to enhance product offerings and increase revenue streams.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Worked with qualified chef to diversify menu with new offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Mentored and developed staff members for management roles, growing the organization''s leadership pipeline.
- Implemented new concession programs in conjunction with marketing and culinary teams.
- Designed appealing concession displays, enhancing the overall presentation of products and boosting sales potential.
- Motivated staff to perform at peak efficiency and quality.
General Manager
The Crown Complex, Centerplate
Fayetteville, NC
08.2017 - 01.2018
- Replaced General Manager through Client Request in Q4.
- Inspired and trained employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
- Optimized unit profitability, moving projected EBITA loss in Q3 to a year end profit during in Q4.
- Increased event Per Capita through streamlining fan friendly menus with customized food and beverage options in both concession and catering department
- Championed continuous improvement initiatives that enhanced operational performance across all departments for business growth successfully.
- Oversaw successful launch of new product lines, enhancing brand credibility and access to new concepts.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
General Manager
The SOMD Blue Crabs, Centerplate
Waldorf, MD
03.2015 - 07.2017
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and implemented strategic initiatives to enhance operational performance.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Led menu planning and food production, properly handling food surpluses and cost control.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
- Managed daily operations of concessions, ensuring optimal customer service and product availability.
- Oversaw maintenance of equipment within the concessions stand, ensuring proper functionality during all events.
- Led banquet operations to ensure seamless event execution and exceptional guest experiences.
- Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
Education
Bachelor of Liberal Arts -
University of New Hampshire
05.1998
Skills
- Team leadership
- Client relationship development
- Operational efficiency oversight
- Workforce development
- Collaborative teamwork
- Effective relationship management
- Sales growth strategies
- Experienced in guiding teams
Timeline
Assistant General Manager
Sodexo Live!
08.2024 - Current
General Manager
Titans Press Box BNA International, Sodexo Live!
09.2023 - 09.2024
General Manager
Funtown Splashtown USA Sodexo Live!
04.2023 - 10.2023
Director of Concessions
The University of Tennessee Aramark
08.2022 - 04.2023
General Manager, Athletic Dining
The University of Tennessee Aramark
08.2021 - 08.2022
General Manager
The Birmingham Jefferson Convention Complex, Centerplate
02.2019 - 07.2021
Director of Operations
The BJCC, Centerplate
01.2018 - 02.2019
General Manager
The Crown Complex, Centerplate
08.2017 - 01.2018
General Manager
The SOMD Blue Crabs, Centerplate
03.2015 - 07.2017
Bachelor of Liberal Arts -
University of New Hampshire